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Got my answer - T.38 is supported in R5, but only on an IP500. I'm on a 406, so no go. Guess I'll be sticking with my Brooktrout board. :(

Great, thanks for the info. I'll take a look at R5 and see if the support is there.

Thanks Kevin. Any idea if this would work with R5?

Anyone know if IP Office can talk to RightFax (Brooktrout) SR-140 IP Gateway software for faxing? Looks like I just need to configure H.323 or SIP to/from the SR-140 stack - wondering if anyone has done this yet? Thanks, Geoff

OK, thanks. My BP sent me a dongle - just didn't know if there was anything else I needed to do other than to plug it in and stop the feature key service on the VMPro server.

Anybody know the procedure to switch from using a feature key server on a Windows machine to using a serial port dongle? I'd like to VM the machine that's got the key server running on it (it's my VMPro server), but would prefer to switch to using a serial port dongle before I do so I can turn...

Take a look: http://www.interrasoftware.com/SoftwareSolutions/VirtualAssistant.asp We use it here with IPO. I'm not the biggest fan of the UI, but it does work.

Have you tried enabling "portfast" on the switch? If you have STP configured you can get some really weird issues with startup connectivity until you enable it. Geoff

We're running eCAS, and it has no routing capability. It collects SMDR data, rates calls (if you want it to) and generates reports. Call Accounting, period. Geoff

And then there are those of us who would have long ago replaced our IPO systems if these forums and the helpful participants weren't here. So sharing information and providing help isn't always about losing money. Sometimes it's about keep a platform viable for those of us who won't be held...

Thanks intrigrant. We'll go ahead with the 4.2 upgrade as planned. August is a long way off.

Hey guys, is this coming any time soon? I'm scheduling an upgrade to 4.2 with my vendor in the next couple of months and if 5.0 isn't far off it may make sense to wait. Thanks, Geoff

Thanks Kyle, and that's actually the kind of advice I was looking for, i.e. avoid MS UM for VR. I'm focused more on dedicated VR vendors - Nuance, SpeechSwitch, and any others that may be out there - who provide Enterprise-class VR, not "and it does VR too" providers like MS. Maybe that's why...

Guys, I feel as strongly as you do about AA runaround, but the decision has been made to not replace our receptionist who just left after 9 years. Our clients are stunned to get an AA, most hate the dial by name directory, and many of them can't see well enough to find the right letters on the...

Anyone using an AA with voice recognition (Nuance, SpeechSwitch, etc.) to route callers? Any recommendations? Thanks, Geoff

Matt, That was it! I checked some history and this problem only seems to have been noticed when the hunt group was linear - when Nancy was away or too busy to take calls and we wanted them rolling to other people. Setting it back to Group is the answer. Thanks very much! Geoff

5149 is the last 4 digits of a number with an incoming call route pointed to a hunt group (MAIN). Call waiting is checked on the user. If it matters, she is the only enabled user in the hunt group, and it's linear. Her phone is a digital set. She was on a call at the time this call came in...

Sorry, that would be helpful wouldn't it? I'm on 3.1.65

Our operator (Nancy) claims she's not seeing call appearances and has lines idle when incoming calls are sent to voicemail. We just had one happen while I had logging running, and I'm trying to make sense of what the log messages mean. In this particular instance Nancy said she had made an...

OK, thanks Kevin. I'll take a look at short codes and see if this might work better than the way it's set up now. Nothing that's not working so I have some time to play around with it. I'm just concerned that long term, the hunt group method that's being used now won't scale. Geoff