It doesn't say, can we dicuss the new 5.0 features? 5

[amriddle01]

I don't wanna get in trouble, it doesn't say it's confidential on the ivitation...If we can what do you guys think?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[h382]

I spoke with an Avaya Rep the other day, and he told me some "new" things.. Wasn't really impressed with much to be honest.

 

[TomMills]

what would impress you?

and why arent they "new

 

[intrigrant]

@TXGeofF : install 4.2 and do not wait for 5.0 as it will be released late august this year if all goes well
There are some usefull additions in 5.0 but it is under NDA so you'll have to wait for the details

 

[alankrut]

i wish they would provide a simple service provider dialtone for an ordinary telephony experience.

presently, a different secondary dial tone than a normal extension dial tone is available only for two country locales - now if they do have tone generator hardware/components for those two countries then why not for all?!
that beats logic..

 

[intrigrant]

If we could have all the wishes of everybody being implemented in IP Office then the options would be so much it will be impossible to install and maintain such a system.
Besides that if you really need a feature you can do a new feature request through you distributor but you really have to give a good and important reason ( show that you can sell a lot more with this feature ) or have previously had a number of cases logged with TIER 3 which could not be solved due to the missing feature.

 

[alankrut]

@intrigrant,
yes you are not entirely wrong about 'everyone x everything' matrix but at the same time most customers look for good, simple telephony first..not everyone wants apps.

i am a fan and so nothing negative to speak about IPO..but its about some of the things that should have been improved long time ago.

e.g., on ARS when possible matches for a short code still exist, the off-hook timer has to come in...but if the user stops dialling in the middle, the extension will remain in 'busy' state interminably. imagine a CCC scenario with agent duly logged-in and looks busy and not wanting to receive the next call..

i think that should be a different topic though and not in this thread...

anyhow, upgrades are welcome

 

[TXGeoff]

Thanks intrigrant. We'll go ahead with the 4.2 upgrade as planned. August is a long way off.

 

[kholladay]

You should note that if you plan on upgrading to IP Office 5.0 the apps specs are significantly greater than that of 4.2 and below. Plan on dual core processors and 2GB of RAM. Same goes for CCR (the specs are very similar).

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[h382]

@ TomMills

Well, if the details of the new features can't be discussed, I guess the conversation ends here.

There is one in particular change that I do like.

I guess I felt like a kid on Christmas and seeing 20 gifts under the tree, and the finding out only 2 of them were mine.

 

[jamie77]

I hope they've changed supervised transfer ringing back to internal!!!!

I'm not holding my breath though.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[intrigrant]

Better not, they are really convinced that this is the best solution ever.

 

[jamie77]

Fools!!!!!!!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[sizbut]

Hold your breath. That is unless you're going to actually say why you think its wrong beyond the 'they changed it, I don't like the change' theme - we've all heard that ad nauseam. You have the right to speak but it would be nice if you did it as a constructed argument rather than just grrrrrrrrrr don't like it grrrrrrrrr.

 

[tlpeter]

It is because it is an internal call
Most people are blind and do not look on there phone
They pick up with "good morning bla bla bla bla you speak with bla bla bla" and then it is an internal call and you can do the "good morning bla bla bla .......... " over again

An external call should ring external and an internal call like an announced transfer should ring internal

If it is a normal transfer it should ring as an external call

That is the big problem

I am used to it because i look to the phone ( i know the problem)

Users do not want that and it will cost business for Avaya in the end


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jamie77]

Just what I was going to say! Thanks Peter.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[tlpeter]

Saves you a lot of typing
How is the weather in England today ?

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[jamie77]

cold and the snow has turned to ice on all but the main roads. Makes it much more fun!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[sizbut]

Okay, your own argument undoes itself. You admit that you treat and answer internal calls differently from external calls.

With a supervised transfer of an external call, I can complete that transfer at any moment, including whilst it is still ringing or at the very moment I hear you pickup the handset.

With your scenario, the risk is that your either don't answer (Boss - "Why have you been ignoring customer calls the receptionist put through") or you answer with a less than customer facing manner (Boss - "Why did greet the customer with just 'Yes!'").

With the current IP Office scenario, the risk is that you answer the call (what a risk!) and that you are polite (end of the world!).

So debate, which is worse - your colleagues thinking your excessively polite/you have a sore throat or your customer's thinking you're rude/avoiding their calls.

Pitch that to the CEO who is paying for the phone system and see which behavior he would prefer from both his employees and the phone system.

 

[amriddle01]

But if all trasnfers rang with external, all would be answered politely, the only risk being speaking politely to internal calls. The reason so many people complain about it is everyone liked it the way it was and the because it worked. Now by changing it they have introduced the risk you state that they answer abruptly, that never existed before. i personally always look so no issue but I see others point of view.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

There is no risk
The phone rings internal so i know it is internal and can answer it internal

I never said i did not answer the call
So i guess it is commom that internal calls are not answer in the states
It tells something about different ways how calls are handled

That is why we ask for a change but it can be based on locale so every body is happy

I understand what you mean but we don't like the way it is changed

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!