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No expert here... I am using OSDM V5.01 and connecting to a 7400 s/w version 08 12 18 V4.30b The problem I am having is to display programming 2.6.8, the PRI Trunk data. Over multiple sites I am getting what looks to be a Java error.The thrust of the message is:"Index out of bounds". The...

Tis a long time since I have done this..... When the USB device is installed, it gets allocated serial port numbers 5 - 8 (or whatever. This is beyond Procomm that works on 1 - 4. You need to get into the USB / Serial properties and change the serial allocation back into the 1 - 4 range...

Have you set the AST value/s against the set tn?

From the CP server, can you see the share directory on the backup device?

With your Core switch.... did that mean that you have added an additional routing step? Multicast is setup for a maximum number of steps. If you exceed this, then just like TTL.... the packets die.

Silly question but did you try moving the Wait 2 line to after the END IF? IF NOT OUT OF SERVICE Credit_sk THEN QUEUE TO SKILLSET Credit_sk END IF WAIT 2 <<== Move to here GIVE RAN 67

For the CS 1000, no. You should be more concerned about Call Pilot / Voice Mail and Symposium/ CCx servers.

A few thoughts: 1: Make sure that you actually have a recording 2: Start blocking out your access channels so that you test them all..... its possible that you have a bad port.

No

More importantly, have you got the dongle, and can read the keycode?

Nortel always recommended that no MS parches were to be installed unless approved. Obviously thats somewhat out of date. All this means is that IF you decide to go ahead, then ensure that you have: 1: Backups of everything. 2: Platform and migration disks (used in rebuilds) 3: IF you have a...

Could it possibly be an agent misuse? What is your clerical time (time between completion of this call and start of the next)? Is it possible that agents are placing themselves into MSB thus forcing a call back into the queues, thus pushing everyone up a position? Agent performance reports...

This looks like an ACD that has no fumction. The important bits are: MAXP 1 This is the absolute minimum for a valid ACD. NCFW.... Heres the rub. You have no entry here. This is the "Night Call ForWard" destination. It is used when there are no members logged in. As you have nothing, when...

Its not a call trace... but a dynamic print. I am in APAC. This may be relevant to you. LD 96 STAT DCH (ent) This will give you the D-Channel numbers. The more the T1s the more the numbers ENL MSGO (the DCH number) (ent) You may need to do this a number of times At this point, you...

I am confused.... How does a PSTN user (typically has no calling line id) know that a call with a "beep" is from your company? Call trace works on individual ends. This may not be a good option. If you have digital services (T1 / E1 etc, you could try a D-Ch messaging, leave it run for a...

From memory it just loaded. I have a Toshiba with Win7 home... 64 bit. I am the only user, thus the administrator.

Have you tried the floppy / floppies in another disc drive to see if you can read them?

There is nothing there to indicate call forwarding. You may not have a fax, but what about a modem????

I have been using Procomm on a Win 7 64Bit machine. Even have a usb - 9pin serial.

For the analogs, have you got MWA and LPA in the CLS? For the digitals MWA?