ACD explanation

[Singsiblaw]

Can someone explain to me what this ACD is for? And, how can I find out what's been using it?

TYPE ACD
CUST 0
ACDN 3998
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[DFKSydney]

This looks like an ACD that has no fumction.

The important bits are:

MAXP 1 This is the absolute minimum for a valid ACD.

NCFW.... Heres the rub. You have no entry here. This is the "Night Call ForWard" destination. It is used when there are no members logged in. As you have nothing, when the ACD is called, there will only be ring tone.

 

[yyrkroon]

First print a DNB of 3998 to see if there are any agent/supervisor assigned to this ACDN. If you print the DNB and no TNs shows up, it's a dummy ACDN that does nothing like DFKSydney stated.