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i know this is kind of obsolete for the current times but the customer wants to keep what he has. i have a sales engineer telling me the upgrade tool doesn't work when i know if it is used properly it will save programming i just want to verify that it is correct and will save programming.

will it work with upgrade kit?

thats what i was figuring i've done 1 3.5 to 4.0 and it was around 4 hrs including running the pre check and patching after upgrade i've also done a bcm 50 upgrade from 1.0 to 2.0 and it was in the same time range.

generally how long does the actual upgrade process take from start to finish. I've heard in the past that it can take up to 4 hrs.

I actually explained it wrong what the customer is looking to do is forward all of his desktop messaging e-mails to his corprate acct so that he will get the notification on his blackberry. I heard from another tech that this can only be accomplished by the customer's I.T. department through...

Is there a way to forward all messages from desktop messaging inbox (gen del mbox) to a customers network e-mail inbox? situation: the customer has his company e-mail & his desktop msg inbox on his PC he would like the gen del desktop msg to also show up on his PC. is this possible...

before you swap the hard drive you might want to check the base function tray look at the compasators and see what color they are if they are blue you can continue on swapping the hard drive but if they are green and look like they have corrosion on top then you need to change out the base...

check the control set for the target line and the set ext make them both match the set ext. services then control sets

for info on that system type in the part number on google and you should be able to get some info.

I went to the customer site this morning and loaded the newest core patch on this system and ended up with the same result the call not forwarding out of the system through the directory so I tried the newest VM patch and still the same result I then removed the OLI same thing I removed the...

yep tried forwarding the phone to a land line same result. And the system was rebooted and no change. I did try an internal call and it works fine. There is no second ring the call drops after the first ring before the call can be answered.

I have checked the send name display and the buisness name neither are being sent out of the system I am going to load the newest core patch on the system (sugested by nortel) and if that does not fix the problem then I will have to try and talk the customer into buying an upgrade to 4.0 were I...

I have a BCM 400 3.7 the user forwards their phone to their cell and when someone calls in hits AA dials # for the directory and spells the persons name accepts the name the voice mail then transfers the call to the ext the caller hears one ring and the call drops. Now I have tried this from...

that may be one of the perks of getting our parts straight from nortel I don't know but that's what I have seem lately. next time you order them get some extra ones to keep with you

the software level is different for a 100/150 for a meridian system. I just put one in last month and the software level was 1.7 for a meridian system and the last 100/150 I put in a few months ago for a norstar was 3.1. you must change your ip address to 192.168.110.11 or 12 etc.. and you must...

the new nru 11 allows you to pull specific data out of the norstar programming and populate it on an excel spreadsheet so you can either print it out and have a hard copy backup or just save it to a file.

the 3.0 bcm 50's have been comming with the cords lately I have put in 3 this month and they all came with the cords in the box. I think their origional plan was to sell more of the power supply enclosures. that cabinet that combines 3 power supplies in 1 cabinet and looks just like the bcm 50...

after you hit feature 985 then 9 the password is resetsmpswd spell it out with the dialpad

I've been installing norstar's (MICS & CICS) for 11 years and have never seen a reset button on either version.

make sure your pri lones are in PRI-A and set up in routing