Search results for query: *

Don't forget to check your CSU for ESF/AMI settings as well. I once had an older unit that needed to be told that information and couldn't figure out why the new T1 just wouldn't work. Pulled the CSU out of the mix and it worked fine and that's how I found it had some switches to set...

Are the callers getting any error message from the carrier or is the call being routed to the wrong company/destination? Are we sure the users are dialing 011 before the number? It could be that the old carrier was doing some digit routing for them based on length of digits out pulsed and the...

I thought (guessing from old memory...) that meant it was off hook at another location. Was the DN located on more then one phone?

Trvlr1: Yes, the supervisor is able to monitor the "operator" agents and hears them well on all their calls. We did testing and other transfered calls seem to go through fine. I've asked that they try testing a transfer from a different queue to see if it can be isolated to the "operator"...

Example "Operator" ACD set: DES ACD TN 024 0 00 07 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN 5180 TGAR 1 LDN NO NCOS 2 SGRP 0 RNPG 0 SCI 0 SSU 0000 LNRS 16 XLST CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD...

Have a puzzle for you all. The system is a Nortel Option 11C running 25.30 with a Genesys call center application. A supervisor can observe an agent, using their 2616 phone and their OBV key in the following situations: - outbound calls from agent DN (Key 1) - DID calls to agent DN (Key 1) -...