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I have an S8720 and we are removing the old attendant consoles as we no longer utilize a PBX switchboard. We have an Avaya and an Aspect ACD connected by TIE lines. Our operators are now connected to the Aspect. all changes have been made to forward any "0" operator calls to the new extensions...

We are also in the process of replacing our older TN 754 (and associated older telephone sets) with TN2181 and TN2224 cards and 64XX phones we are reusing from equipment in locations no longer in use. Is this procedure of turning TTI off before inserting the new board necessary if all phones...

I am running Crystal Reports 10 and am also trying to do this conversion - used the formula listed in this thread and also some other versions I found on the web and my date/time results are not only hours off, but months off. I found some comments on the web that there is a new DLL file...

We created a phone book for our Uniphi Connect agents on a network drive that everyone had access to. the entries all had to be manually entered into the phone book via Uniphi. once the phone book was complete, the internal/external phonebook files were protected and all uniphi agents given...

Check the class of service settings for the agent. On the inbound tab, for the agent to be able to receive inside line calls when available it needs to be "all calls". Inside line calls will queue forever, whether a transfer or a direct call, even if the agent logs off becuase the acd does...

I am curious how you are seeing the ANI from Aspect to Avaya. We are running ISDN-PRI tie trunk between Aspect and Avaya S8720 and cannot see the ANI on the avaya display when calls are sent across? we have been working on this for over a year, so any suggestions would be great. we know the...