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Can any one help us How to integrate Nortel BCM450 with Astra PBX with H.323? We have loaded H.323 Trunk license on BCM 450 We are using IP softphone from BCM 450 side,Analog phone used by Astra Side Would be great helpful if any one providing the doc's or solution .Thanks in advance!

We have the licences for the below Intelligent Contact Center

Hi All, We installed a BCM 450 with Call centre its working fine, But the customer calling too the call centre, the agents are busy the callers able to hear only the ringback tone. My question is instied of the ringback tone shall we upload any wait message or any recorded messages...please...

Hi All, Where can we download the AACC 6.2 software from the AVAYA site, We tried our best but we coudnt get any link for that. please help us. Thanks in Advance

We opened a case with nortel they said no issues using the old version software....

thanks all for supporting us..now i have enough deatils about my question

currently we have 6.0

Hi All, We are planning to buy new 2050 softphone licences, we have a question....the belwo liceneces file where it will show 2050 phones deatils RANCON 40 RANRTE 512 MUSCON 60 BRAND 2 DECT USERS 0 DIGITAL_TELEPHONES...

We do have all the Agents as the softphone only around 180 agents ... is there any work around?

2050 old version 2.00.0175

Hi All, We rae faceing a strange problem on our Contact center....the agents will make the softphone to not ready and will go for some breake (Smoke, Tea etc) but the softphone will make some time the agents phonr to ready and the calls started flow in we are using force call at our call...

yes, we faced the same issues we loaded the latest pep and latest LW to all cards then the problem resolved

try to extend the clock syc timing and see

contact us we will supply you

Please set the Timer on your T1 configuration

Question: How to Block Supervisor A observeing Supervisor B agents, Is any work around, Both Supervisor are in different ACD group

i downloaded from the site now for me its working...if u want more deatils send a message

me also the same issue....

yes, its done i changed to globle now the proble over...

How to change the region and where ?