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  1. ferngap

    How to export voice recordings that were saved inside the application?

    Choose the Voice ID. Select edit. Using CallPilot Player, play the recording on your phone. After it plays, choose the export button. It will save the recording as a .wav file to your specified location.
  2. ferngap

    RMD INACCESSIBLE

    I put the RMD in my laptop and removed the files. Ran the backup again with the same results. Could not use PDT to format the CF2 since the system will not let CF2 be accessed. CPPM has been replaced.
  3. ferngap

    RMD INACCESSIBLE

    thread798-1480559 Has anyone found a resolution for the CS1000E CPPM Rls 5.5 not backing up to the RMD? I see others have posted the question, but I have not seen an answer.
  4. ferngap

    CCMA computer name change

    Great! Thanks for the info.
  5. ferngap

    CCMA computer name change

    I need to change the computer name on a stand-alone CCMA Rls 6.0 on SU06. Can I simply go to control panel>system and make the change? I do not see a procedure in the NTPs. Thanks
  6. ferngap

    Can't run Server Server setup config util after PEP

    I am having the exact same issue. I have our tech support looking at it but we do not have a resolution at this time.
  7. ferngap

    CCMA PEP SU05

    I will be upgrading the PEPs on a CCMA from SU03 to SU05. This site is using Agent Desktop Displays. I have installed SU05 numerous times, however, I have not installed it where ADD is being used. In reading the ReadMe, it looks like I need to push the ActiveXControl.msi file to each ADD...
  8. ferngap

    Cannot call out of Main PSTN from Branch

    I found the error of my ways. The SIP URI map at the Branch did not match the SIP URI map at the Main. Once I made these the same, I was able to call out the Main PSTN from the Branch. Seems odd I was able to call 4 digits regardless of the status of the SIP URI map. Thanks for all the...
  9. ferngap

    Cannot call out of Main PSTN from Branch

    I am installing a new Branch (CS1000B) on an existing CS1000M. I can make and receive 4-digit calls from an analog set at the branch over the SIP trunks to the Main. I cannot make a call from an analog at the branch, through the PSTN at the Main. I get reorder. INAC is set to YES. NCOS is 5 for...
  10. ferngap

    Cannot browse to CCMA

    I have installed a new co-res Contact Center. When I browse to the CCMA from the server, I get the error listed below. I have installed SU05 on the CCMS and CCMA. I can login to Server Utility just fine, and all the services on the CCMS are up. I can browse to CallPilot Manager but not CCMA. Any...

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