R. Stuart?? ...this is McGee.
Anyway, if you are not, then I will offer a suggestion anyway :-)
Can you create the 'Help Desk' number (2345) as a Phantom DN, assign the name in LD 95. Then use LD 49, IDC to target the phantom number, pick up the Name from LD 95 for external calls, then when...
If all else fails that you are all working on; problem could be with the carrier's CO and they may have their routing incorrect for that particular number.
This is not uncommon to happen. Your home location could be processing the call thru CO A, B, and C. Any of the CO's could have their...
I agree with what everyone has said up to this point, but let me summarize all the factors.
1)Ring-no-ans must have the following:
a) CLS=FNA; CLS- SFA (to allow ph. A -> B-> C) ..otherwise will only forward one time A-> B.
a1) You say that you have phones A, B, C, D.
..FNA...
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