cannot dial loal number

[ntcnctek]

I am having a problem dialing one local number. I can direct select the trunk and dial out but if dial 9 and the number, it gets reorder. If i put a disa in the pbx i also can call out. has anyone ran into this?

 

[56BelAir]

LD 90
prt net
tran ac1
nxx ?

see if nxx exist in system if not build it.

 

[ntcnctek]

It is in ld 90 and going out the local trunks. When i direct access i can get out. route 1 is the local trunks

2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO)
REQ prt
CUST 0
FEAT net
TRAN ac1
TYPE nxx

NXX 815

NXX 815
RLI 1
SDRR NONE
ITEI NONE


MEM AVAIL: (U/P): 23093725 USED U P: 5038263 441704 TOT: 28573692
DISK SPACE NEEDED: 769 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO)
REQ end


>ld 86
ESN000

MEM AVAIL: (U/P): 23093725 USED U P: 5038263 441704 TOT: 28573692
DISK SPACE NEEDED: 769 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO)
REQ prt
CUST 0
FEAT rlb
RLI 1

RLI 1
ENTR 0
LTER NO
ROUT 0
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
VNS NO
CNV NO
EXP NO
FRL 1
DMI 0
FCI 0
FSNI 0
SBOC NRR
IDBB DBD
IOHQ NO
OHQ NO
CBQ NO

ISET 0
NALT 5
MFRL 0
OVLL 0

 

[acewarlock]

When dialing the Number do a TRAC in LD 80 and post here.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[ntcnctek]

This is strange, I even sent it out our tie lines to another switch and i get out through disa but not when dialing 9 to get out.

% CALLING #:8185697988 NUM PLAN: E164 TON: NATL
% CALLED #:8157133 NUM PLAN: E164 TON: NATL
%
% DCH 29 UIPE_OMSG CC_DISC_REQ REF 000014BD CH 24 12 TOD 15:52:25 CK 1B0F2EA8

% CAUSE: #16 - NORMAL CALL CLEARING
%
% DCH 29 UIPE_OMSG CC_RELEASE_RESP REF 000014BD CH 2

 

[acewarlock]

Are you going to do the TRAC like I asked?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[ntcnctek]

I will do a trac on monday. I am off site and had a technician go direct access the trunk but then left. I have been using a disa remotely but looks like i might need to do a road trip. Thanks

 

[mcgee99999]

If all else fails that you are all working on; problem could be with the carrier's CO and they may have their routing incorrect for that particular number.

This is not uncommon to happen. Your home location could be processing the call thru CO A, B, and C. Any of the CO's could have their routing for that number screwed up.

When you make you call thru the ties and go out via another pbx, that pbx may have the call processed through CO's B and C. ..thus completes because CO A has routing messed up.

Making a test call via a cell phone also will prove nothing new other than it is via number. Because cell phone calls are processed differently, mainly through cell towers, then to final destination CO.

So if all else fails, escalate to the carrier.

 

[acewarlock]

It's not a CO problem as he can dial the number if he direct dials the trunk access code. This has to be a programming problem.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[GHTROUT]

I've seen a similar situation, where BARS is programmed correct, DISA passes the call (through BARS), Direct Selecting the ACCD passes the call, but Dial-9 from a station still does not work. It may be worth "OUTing" the NXX or SPN or NPA and immediately adding it back. Or building a duplicate RLI and changing the NXX or SPN or NPA to the new duplicated RLI (and back again, at some point)

GHTROUT.com | FAQs | Recent Replies

 

[acewarlock]

You said QUOTE (route 1 is the local trunks) but thr RLI say's it's going out route 0. So until we get the right info where just guessing.
Did you dial the Access code for Route 0 or Route 1?





This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[ntcnctek]

To fixx this i changed the call from nxx to spn and used the same rli. It now works but still do not know why or where in translations it was failing.