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I have a customer that has Spectrum SIP trunks coming in on fiber. Spectrum installed a RAD and Adtran 908e that I plugged the IP Office directly into the Adtran port. This has been installed for over a year with no issues on call quality or audio. They recently wanted to forward or twin calls...

The issue with this is no audio on forwarded or twinned calls. No issues with incoming or outgoing calls

14:46:41 905281mS CMExtnEvt: v=4 State, new=Idle old=PortRecoverDelay,0,0,MMarine 14:46:41 905281mS CM: CMReminder CheckReminder(user=204) 14:46:41 905282mS CMExtnTx: v=204, p1=0 CMVoiceMailStatus Line: type=DigitalExtn 2 Call: lid=0 id=-1 in=0...

u 14:46:41 905281mS CMExtnEvt: v=4 State, new=Idle old=PortRecoverDelay,0,0,MMarine 14:46:41 905281mS CM: CMReminder CheckReminder(user=204) 14:46:41 905282mS CMExtnTx: v=204, p1=0 CMVoiceMailStatus Line: type=DigitalExtn 2 Call: lid=0 id=-1 in=0...

Everything is working ok on outbound, inbound and transferred calls to non-twinned extension. The trouble arises when a call is transferred to a twinned extension, I have no audio both ways and calls disconnect after 32 seconds. If I press the dial pad keys I have audio back and forth. The phone...

Thanks for the reply derfloh. The customer is saying that employees with IPhones are working but Androids are not. I haven't been on site yet for troubleshooting but I checked the configured from the last time I was there and the extensions are setup the same. I was hoping someone else...

Hello everyone I have customer with essential edition and SIP trunks. I have a odd situation where mobile twinning works fine on apple devices but not android. Has anyone experienced this? I had issues with both types before and found it to be a SIP provider issue, once they resolved it started...

Hello All I ran into this on a new install and wondered if anyone has experienced this. I can't get system monitor to connect and I am sure I have the right password and IP address. Also voicemail to email will not work with a known working gmail account. System status did not work until I went...

Hello All I ran into this on a new install and wondered if anyone has experienced this. I can't get system monitor to connect and I am sure I have the right password and IP address. Also voicemail to email will not work with a known working gmail account. System status did not work until I went...

I have a vpn built between the main office and a remote site with a PRI. I installed a Patton m-ata connected and I can call from and to my cell phone no issue. When I monitor with my test set and call a fax and listen the distant end fax picks up and the transmission starts but after a few I...

Hello everyone I upgraded a system at 9.1 to 11.0 and everything went. The vm pro server is a dell server with windows server 2012 r2. The customer called the next day and said voicemail to email was not working. I logged into the system and loaded the vm client to check and test. When I tried...

R11

Hello all I think I know the answer for this but I just want to confirm as I can not find any defined answers on this. I picked up a customer that is running R7 ip office mode without an essential license. They have an add 2vm channel license. As R7 did not require an essential license will I...

Both sites have an IP Office

I ran into an issue today with a configuration that I previously setup. I have a site that I will call site a and a remote site connected with mpls and a PRI. I have all the proper licenses on both. The customer has alot of small remote sites with 9608g phones connected through vpn's back to...

I am getting recent complaints on this install for drop calls. I am going out tonight to see if I can see any errors. Does any one have any suggestions. Would stopping the upgrade at 9 with r11 plds licenses cause the drop call issue. I placed calls from both the digital 5410's and the 1608...

I have a question about the patton m-ata. Could this be installed at a main site with a PRI connected to an analog extension programmed with a DID. At the remote site use another m-ata connected to an analog extension for fax. The remote site currently has a vpn setup and ip phones connected...

Fyi- I upgraded to 9.0 and the 5410 phones were working, so I left it at that. I checked and my 11 license was available for a later date. Thanks for the information

From my research it looks like 5410 phones will work on 11 minus the time issue. I think I will just recreate using manager to 11. I hope this works

Customer has 20-30 5410 phones