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Yes, I do need help! Sorry it has been a long day.

let you know what? There was no route plans in the report for 19xx other than what I put in for the translation pattern but the probably still presiste. I get a message when ic all the number that it is a non working number.

it is coming from external PSTN (though we are on a PRI)

There was not any. I put in a translation pattern. Not sure if i set it up correctly or not.

This has been going on for about 3 weeks now. not sure what is wrong. It happens on all phones. Looking at QOS now.

I will run that. We are receiving 4 digits from the phone company. We tried to change it to 10 digits and all we got was a fast busy until they moved it back to 4 digits.

When an external call come in on the phone at one specific locations there is a 3 to 15 second delay before the person calling us hears us. Anyone got any ideas?

Just an update as I forgot this information. The line coming is a PRI, and we are using CM 4

My company orginally had an outside vendor setup our Call manager and they used to manage it as well. Well they severed that link so, I have been put in charge of this and have a question. I have order some new DID numbers as we need another block. Currently we use a 402-829-45xx number but...