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Delay when answering calls

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tobyshirk

tobyshirk

MIS
Mar 3, 2008
9
US
When an external call come in on the phone at one specific locations there is a 3 to 15 second delay before the person calling us hears us.

Anyone got any ideas?
 
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If it continues to be a problem I would look at QOS or the phone.

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This has been going on for about 3 weeks now. not sure what is wrong. It happens on all phones. Looking at QOS now.
 
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Is the call coming from the PSTN or is it coming from another site networked with this site?
 
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it is coming from external PSTN (though we are on a PRI)
 
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