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I'll take that as a "NO".

Is there a way on a flash 2.0 with ACD to set it up so that if the agent misses a call, the phone isn't thrown into a make busy state?

Just some added info on the KSU version. The SP number is 30nte04.

I have a customer that has a Norstar 616 DS with DR5. They had a StarTalk hooked up to it which died about a year ago. He bought a Flash 2 with 1.7 software off of Ebay to try to cut some costs. When I hooked it up for them it didn't come up. I tested the port to make sure it was good and did...

Thanks much. I was just verifying because of some conflicting info I was getting.

What level of software do I need? Thanks

If I'm going from 6.1 to 6.1 MR do I need an upgrade tool? I'm expecting it to dump but one of the bugs i'm running into is that I can't do a backup. Hopefully this will fix the issue.

What if I down-graded them to 5.0?

Does this error only come up if you have companion phones? I've never really dealt with them and I've never had to do a re-evaluation before.

As far as I can tell it didnt ever have any companion phones. I cant find anywhere to disable them and I don't see any keycodes for it.

I downloaded from this link the 11.0 that I already have. I was trying to go back to an older version like 9.0 or 10.0 to see if it would resolve the backup error that im getting.

Didn't have 9.0 but had 8.0. NRU 8.0 says im missing a file. Does anyone have a link to 9.0 or know what the issue is with 8.0 when I connect to a FastRAD with a MICS 6.1 doing a backup?

That is correct.

Try doing Feature **xftest, password is config and verify that the feature codes are there.

ok I went back out to site and rebooted the phone system. No change after that. I checked to see what software keys were installed but it shows there aren't any. It's giving me the error even when i'm directly connected to the RAD. I'm wondering if I should un-install NRU 11.0 and try using 9.0.

I'm going to check on the licenses. It's possible as it was a used system when I installed it. I was trying to avoid having to drive back out there (hour and 15 minutes).

NRU 11.0

I'm dialing into a MICS with 6.1 software and a RAD2. When I try to do a backup it gives me this error - "The backup opertion of the "System Programming" cannot be completed because a re-evaluation/ auto admin session is in progress at the 72900901 system of the "customer name" customer. It lets...

OK Thanks! It's been a long time since i've installed one of these and I was looking at the connections for the Door Phone, which showed a SAPS connection. Thanks for cleaing that up!

Does the Door phone AND the door opening controller each require a SAPS? I'm seeing connections for both but trying to figure out if I can, if i need to, use one SAP fo both.