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You nailed it. I didn't have "Allow Analog Trunk to Trunk Connect" on each pots line. Appreciate the assistance. I'll also set a login code, thanks.

version 9.0.3.0 build 941 Trying to setup a simple call forwarding on a user with no handset assigned. This way we can forward calls there when no one is in the office or have them route automatically. Ext 231 is no voicemail, forward unconditional, forward hunt group, intl calls, bna, etc. If...

We have an sv8100 version 6 something. Is there anyway to page both Internal and External with 1 button on the phone? I currently can only separate it out with 2 buttons. Any help would be greatly appreciated.

Each PRI is thru a different company and one of them is considerably less in LD charges and we make a lot of outgoing calls. We cannot change LD carriers on the PRI's either.

We have an ip office 4.1.15 with 2 PRI's. Right now, it fails over so if 1 PRI goes down the other kicks in for outbound calls. But I want to try and add this: any outbound calls use PRI#1, and only if that PRI gets full, then to use PRI#2 Any advice would be greatly appreciated.

No, no change. I see how it changed the DND, but not the VE forward all calls button.

So we have an sv8100 with dterm phones. We have a VE setup that does a Call Forward All Calls to an 800 number for when we need to redirect calls to another company. We have that VE setup on a button on the phones, so when they need to transfer, they hit transfer, then hit that button, then...

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Outside of what belevedere said, ACD software has no other options that I could find.

Is there a way to make the audible ACD alarm in 41-20 make sound on ACD phones in rest/break mode? Or a way to send it to a page or another extension? My problem is, it makes noise on ACD extensions that are not logged into the ACD, but I really need it to hit ACD extensions in break mode. I...

Anyone have any ideas?

We have the nec sv8100 ACD MIS Suite. We have a 40" tv connected running the ACD Monitor/reports software. My question is, how do I make the ACD monitor boards bigger? I've set the text size to large in ACD software. Is there anything else I can do outside of play with resolutions and doing a...

I was told I should upgrade to that version, or the last free version. Ill try to find a local vendor.

We are currently running version 4.12 ip office, and are looking to upgrade to 5.0.26 I believe. Does anyone have any docs or docs on the web that describe the process to upgrade? Thanks.

Thanks.

I think I found a solution, unless there's a better way to do this. In the group header, I set the colored result to 0, then in the group footer I display the result. Looks like I will have to make 2 formulas for each color. Do I need to worry about doing an evaluateafter ?

Last question on this. Is there a way to summarize the totals by groups instead of having to put it in the report footer?

LB. Thanks, that helped a lot. I just had to change the else result to a boolean.

Is there a way to ignore that subscript error and just get rid of that particular line that it is testing? Id prefer this over anything else.

I did find a "1 BK 1RED 1 BLU" that gave an error in crystal. I would want to flag the "1RED" and get it fixed on the data side.