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thanks slapin and kwbmitel. that was the problem. no 9 before her cell number. i have one more odd question if either of you could help. this is on a 3300mxe with 10.0.1.23/ mcd4.0. when an extension doesnt answer thier personal vm recording plays. if they are on the phone or in dnd you get a...

thanks slapin. i hate to be ignorant but have never set this up. would she actually but her cell in at her deskphone or would i need to program in the system like voicemail to email. how would she do this and would the system forward the call or were you referring to co callforward

I have taken over an older 3300mx controller with 8.0.11.7sw. Calls come in on PRI. when you call managers DID and she is out, you get her voicemail recording, then a system recording "to reach this persons cell phone press 2". If you press 2 you get "that extension not valid". I saw vm...

Thanks, we will upgrade the second system tonight. Had it planned for yesterday but failure at first location put that off. We did a full install using SI tool. hopefully will fix it tonight. If not i will check back. Metro A Metro Ethernet is a computer network that covers a metropolitan area...

Need help. We have two 3300mx controllers in different locations connected via metro eth. they were both version 6.1. This week we upgrade system "a", whitch is the primary controller to 9.0. The next day the hard drive crashed, we replaced and restored to 9.0. System "b" makes calls across...

Yes, you can call out. we have noticed ringback is only on incoming calls when person calling in hangs up before receptionist. c.o. turned on auto ground disconnect (I think thats what they called it) and that resolved the problem for about an hour, then it started again. No change in c.o.

Trunks 1-9 (channels 11-19 on t1)ring to her phone. They are not DID. trunks are programmed as ground start,line side, line pool A. All lines in a hunt gruop from c.o. Thanks.

we recently updated an 0x32 to 7.1 software. works on t1, not pri. when operator answers incoming call, once caller hangs up her phone rings once. we have changed softawre (new 7.1), t1 cards, ksu, phones, still no luck. any ideas on what can cause this.