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Hi, Its been a while so please bare with me. Our PBX is setup to not display our Local Delivery number. There is an override which is a 4 digit prefix. How can I setup so that if a specific number is dialled it will put the prefix in and display the CLID to the phone? My idea is to setup a...

Hi guys i have had an idea and i want some of the smart people on here to tell me if it is possible. We have an option 61c.. We have an office (single building) with 460 staff spread over 7 floors - we have 15 first aiders but they arent always at their desk / or on the same floor. What i...

potentially it could have been.. it was at the start of my career where i wasnt really involved in Telephony. Thanks for the information Giblett.. a little bit confused when it is talking about trunks is it refering to idividual Dgtl Line cards? Meridian Option 61C Symposium v 4.5 NICE...

Not sure if this is possible but on a previous phone system at a previous employment you could enter a feature code and could make announcements over the speakers on all the phones (i belive they have to have the feature enabled on the handsets/ be in a group similar to pickup groups. I was...

Thanks for that! had thought about doing it that way as well but was wondering if there was a huntgroup feature! Meridian Option 61C Symposium v 4.5 NICE Dictaphone Recording

Is it possible to set a hunt group on round robin but with a specific starting DN Basically we want the hunt group 2121 to always hit extension 2131 first then hit any other DN in the group randomly. Is this possible? Meridian Option 61C Symposium v 4.5 NICE Dictaphone Recording

I want to draw a schematic for our company's telelphony systems but i am struggling to find the shapes that correspond to our systems Nortel have a load on their website but non of them are relevant. We have a meridian option 61c with call pilot built in, i am also looking for shapes for Krone...

We have just run out of support on our Freedom Voice recording and coincidently at the same time our Freedom System Manager console wont stay open for longer than 5 seconds. When you open the console it stays open for 5 seconds then it just closes down, we can check the status of the loggers...

2121 is the Hunt group DN and they are setup on Linear hunt. We are an in house helpdesk so we dont get too many calls out of 400 staff 55 of those are IS (we write our own system. There are 5 numbers in the Hunt group with the main helpdesk persons DN as the initial number. Meridian Option...

Thanks for the quick response unfortunately though we dont have the bigger helpdesk team to warrant the use of ACD. The other issue with CFW is the users remembering to turn the forward on when they have finished for the day :-( Is there anyway to automate the cfw? Meridian Option 61C...

We have re structured our current IS Department into Client Support and Systems Support Client Support man the helpdesk between the hours of 8am and 5:30pm and the Operations Team (part of systems Support) will cover the phones between 5:30pm and 8am However they are in different areas of the...

Dulfo666 thanks very much, i didnt think to check as i thought they would have been pre programmed! Meridian Option 61C Symposium v 4.5 NICE Dictaphone Recording

Nope that hasnt worked, the phone is definitely aquired by Symposium as well.... Meridian Option 61C Symposium v 4.5 NICE Dictaphone Recording

No havent tried that but i have plugged a headset in! i will try lifting the handset! Meridian Option 61C Symposium v 4.5 NICE Dictaphone Recording

Hi, Most of our admin staff use the M3903's and we would like them to be able to login and take calls for overflow from the contact centre. I have setup an ACD position on however when i try to login the button doesnt respond anything. any suggestions? Meridian Option 61C Symposium v 4.5...

Sorry John, i dont understand, could you go into more detail? Meridian Option 61C Symposium v 4.5 NICE Dictaphone Recording

Is there anyway to program a softkey to provide the information of the logged on Agent to an external application. We are implementing a form of PCI DSS Compliance which is to take debit card details over the phone using DTMF tones. When the agent is ready for the customer to put in the...

Thank you all for backing up what i have been trying to tell the call centre manager. i can now go back with this as well as the same information from our vendor and explain that their lazy agents will have to go not ready or log out or they will have to get more bums on seats! Meridian Option...

Hi, When our call centre gets busy our back office staff are able to login into their phones to pick up calls. however sometimes they are not always at their desks, and to ensure we maximise cover we would like to allow the pickup of ACD calls. Is this possible and if so what features do i...

Thanks for your help guys, i managed to solve it, it seemed to be that actual handset itself, i am going to flash the firmware on the phone and use it as a test case to see if i can get to the bottom of the issue. Thanks for all your help and effort! Meridian Option 61C Symposium v 4.5 NICE...