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Was it a cold reboot or a warm? We had a similar issue with an 8300 and it required three or four cold reboots to get the 770 back online.

Our banking system call center used a product called Audiolog which Nice purchased a couple of years ago. Integrated great with our G3r and our shiny new AES that was purchased through a project. It did use the CTI interface but as it rode through the AES for the softphone login, the Audiolog...

Does anyone have a good source for refurb parts for an Avaya LX? Evidently the mainboard is fried on one of our remote systems and our vendor is quoting $2500 for the parts. Is it just me or does that sound a little overpriced?

So far as we know, the systems are in about 18 of the lower 48 states. Some states have more than one system - I think there are 30 known systems at present.

I appreciate the information everyone is providing so far. I guess what I'd really like to know is if there are any training classes available anywhere or CBTs. We're not only going to be responsible for documenting the systems, but also for the maintenance on the systems. Thank you again!

Oh poop. I didn't do a very good job of explaining. We're in a central 'corporate' office and need to document remote locations. We have to call the receptionist at each location and have them dial us into the Merlin/Magix. I would love to go to each station like you suggested but our trave...

A co-worker and I were recently assigned the task of documenting our Merlin locations. The problem? Neither of us have any experience with this type of system. We'd love to go to a training class but haven't had any luck. The question is: is anyone teaching Merlin-type classes any more?