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Admin if this is the inappropriate group to post this please advise. To begin I am not promoting, selling, nor recruiting. I am retiring and dissolving my business and just asking if anyone would be interested in servicing my current Avaya customers in the Washington, DC metro area. After almost...

Critchey once I'm on site I will better be able to determine exactly what's going on. I'm basing my post strictly on the customer admin's explanation which in most cases aren't an accurate assessment of what's happening. I'll get back to everyone once I can see for myself. Larry Reid Reid...

Derfloh lol... no one. With the staff cutbacks because of the pandemic I'm guessing that they have one receptionist doing the job of 3 and the call volume has increased Larry Reid Reid Telesys Communications

Mike I haven't gone on site yet. I just wanted to get an idea what could be causing it before I went out. I have their system config file saved to my pc and I checked to make sure that each user in the group had 6 lines assigned. I will go there and change the line appearances to appearances as...

Critchey to set the record straight, I didn't program the system. That was done by an Avaya BP that is no longer in business. I am just responding to a service call. Each user in the reception hunt group actually have 6 line appearances when I check the button programming menu. So what you're...

Hi Mike. Thanks for your response. Each phone has 6 line appearances so shouldn't they be able to put 6 calls on hold like normal pbx systems? Larry Reid Reid Telesys Communications

I have a medical office customer that has IP Office 9.1 with 6 line appearances on each phone. They have 6 hunt groups configured with ring mode set as collective call waiting. I was just informed that their receptionist (HG 401) cannot put the 2nd call on hold when a 3rd call rings in. Instead...

Tommy thanks for your help again. I did as you suggested and they are able to access the AA greeting. Larry Reid Reid Telesys Communications

Thanks for your responses. Budbyrd that's something I've never tried and my fear would be that I'd really screw up their system if I did it incorrectly. I'll research a little more into that and consider it as a last resort but thanks for your suggestion. Tommy I will give that a shot. Since...

Hello everyone. I hope someone is able to help me on this one because it has me at my wits end. Customer has IP Office 500V2 R9.1 Essential with embedded voicemail IP Office mode. They are unable to access the Day AA to change the greeting using short code *8401. They had been able to access up...

I've got a customer that has IPO 9.0 Basic Edition that has tried to change their AA greeting but the greeting won't save after pressing 3. They dial into AA 1 using 7811 for the morning greeting, press 2 and record. They press 3 after finishing the recording (it responds that the greeting is...

Just make sure the extension range doesn't overlap. That's why I said I had a brain cramp because it was plain as day to see that I had done that. Larry Reid Reid Telesys Communications

Please disregard this post. Had a brain cramp. Got it done. Larry Reid Reid Telesys Communications

I have a customer that has an IPOV2 Basic Edition. They are changing their extension numbers to numbers that are beyond the port extension range on the combo cards. They currently have extensions 100 - 115 and they want to change to 111 -124. Does Basic Edition allow for me to renumber the...

Hey RCC, Thanks for the response. It's good to know that someone else has had a similar experience. I had the customer swap phones with an 18D that was in an unused office and for over 2 weeks the problem never reappeared. But get this, it also didn't happen on the 34D in the unused office. I...

Bill you put a thought in my head. Since the customer normally unplugs the phone once it goes off hook so it's not happening when I get there, I've only witnessed it happening once. Of course I immediately started thinking of the obvious reasons it could be happening (phone, port, wiring etc) I...

Bill thanks for responding. Because it only happens on one user's phone, I have to eliminate any other devices being plugged in. It's not that it just indicates that the line is in use by the user but she also gets the audible off hook signal from the CO once the dial tone times out and it's...

Thanks for responding Joe. I've eliminated that as a cause because all of the phones have the same lines. This is only happening on one phone. Larry Reid Reid Telesys Communications

I went back today to remove the station cable from the 66 block and terminated it on a jack, assigned a new extension port on a different module (from ext 10 to ext 21)and replaced the patch cable. I sat around for about 30 minutes waiting for the off hook situation to happen again. 15 minutes...

One of my first things I did was move her to another port. She is extension 10 so she's on the processor module. I swapped her with 11 which was not experiencing the problem but the issue continued. That's when I assumed it could possibly be a wiring issue like a swinging short. I will take your...