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Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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A better Call Accounting System
TAPIT from Trysis http://www.trisys.com/Tapit.htm is prices very competitively and works great. We used CAS in the past. Tapit allow you to change costing tables, automatically send reports in email and web enable call accounting.- Sdaniel
- Post #7
- Forum: Avaya: CM/Aura (Definity)
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Merlin Plus Problem with "on hold" disconnection
This problem is most likely caused by the "off-hook supervision" setting on the Merlin. This setting allows for the trunk/outside line to drop calls if the caller hangs-up. There are two reasons why you might be having this problem with the factory/default settings: 1. You are a...- Sdaniel
- Post #3
- Forum: Avaya: Legacy SMB Systems (Partner/Merlin/Spirit)
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Video Conferencing using Definity ISDN BRI ports
Do you have a PRI on the network side? Who is your PRI provider? Some providers, including AT&T, need you to set-up a WCISDN billing account to allow for data\ISDN calls, since they bill at a higher rate. When I'm back in my office on Tuesday, I will be happy to send you the configs on how we...- Sdaniel
- Post #8
- Forum: Avaya: CM/Aura (Definity)
