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Thanks Sympology. We do something similar to this by routing our trunks via different exchanges, and ducts, with the single telco. How is the initial delivery handled when provider A failsover to provider B? I assume provider A has to handle this. Thanks

Has anyone experience of using multiple telcos to provide resilient voice services. Specifically for inbound calls to a 1800 (800 / 0800) service. Do you need to configure alternate terminating numbers and have a primary telco redirect to the secondary if the primary has an outage? This still...

Mitch Thanks, 23 pages... I was thinking as we'd paid quite a few dollars for this (CM5) Avaya might provide useful documentation on how to use it. cheers

Thanks But can I limit cha sta to certain fields ie. name or can I only limit a user to using or not using cha sta?

Thanks But what I remember of these screens is that they are just a list A - Z or whatever withsome general labels do you know of documentation that would guide on restricting access as above. cheers

Hi I'm wanting to limit some admin users to items such as station name changes. I understand that user profiles can be used to do this kind of thing, does anyone know where useful documentation can be found that actually does into the detail rather than resembling a sales brochure? Thanks...

Thanks Looks like I need to maintain a spreadsheet as well. Our ticket system is lame and our CMS not suited to this side of things.

Thanks guys. So I guess you leave requests free format. And rely on notes in tickets as to what was changed to meet the request. Do you keep copies of screen prints say before and after the change? Thanks

Hi What do people generally use for Change Management on the PBX? User requested changes / vector changes / maintence changes. . . . Are there any templates available?

Thanks telm59 I want to avoid changing the FRL of the COR as this will not necessarily stop calls from using the 'wrong' trunk if they are made by the group with the higher FRL and the 'right' trunk is full. It looks like I have to replicate routing patterns, partition group and use...

I am wanting to set up our PBX (G3si) so that outbound calls from stations use trunk group 1 and calls from agents use trunk groups 2 & 3. I had thought COR would be a way to do this but this has had no effect; when I changed my station's COR to not have access to TGs 2 & 3's COR, my station...

Preparing for a kernel upgrade I am trying to create a boot disk using mkbootdisk, unfortunately during the process I am advised that there is no space left on the diskette. Is there a way to make mkbootdisk span diskettes? presumably it defaults to copying the minimum files. TIA