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KWBMitel........Thanks for your help.

kwb, thanks for your response, I was actually refering to after the agent picked up, But I do need the specific music at both times. before and after agent picks up. Sorry for not being clear any help is greatly appreciated.

call will be answered by greeting(thank you for call XYZ an agent will be with you.......) then call goes to an agent inside the ACD this is where they may be put on hold and get the specific music.

need help quick, customer has mitel 3300 mxe ip controller and wants two types of music. trunks are pri, with 300 DID's. this is an after hours answering service and they want specific music for funeral homes (approx 65 DID's) and specific music for everybody else. Agents log into ACD to take...

Having trouble programing "tone key" to activate keypad. this needed for bogan zpm zone paging.

Have you tried to delete the night service button and re-install? This has worked for me.

Talked with citel today, and they have informed me that the mck fiber extender is very sensitive to any power fluctuations, and the procedure to remedy is to remove power and reapply to allow proper synchronization. Should the minuteman 900 allow any loss? Contacting minuteman to find out...

No drops will not replicate the trouble. only surges. UPS should not allow the surge, and this is the second ups that we have tried.

Trouble is back. We replaced both UPS, with 600 minuteman. We had a power surge friday and the extensions went out. unplugged and replugged the extender on the remote end and phones came back up.

I looked at that before hand, but the muting of the music is not happening. I guess it is connected properly? The trouble may be with the amp.

Where does the white orange connected at the amp.

I have a partner soe, and using a TOA BG130 mixer amp (supplied by cust). Paging will go out to speakers, but does not mute music. the w/b is connected to the mic/tel connector on the back of amp. Does the page jack support contact closure? if so what needs to be wired. Are the pins on page...

So far have not had trouble again. Im sure it will be back soon and we will try the ups, and see what the extenders do when they have a power failure. Thanks for everyone's help.

I have not tried powering down the MCK's. when we swap the fiber card or change ports it works. only have powered down the 0x32. the next time we have this trouble we will try powering the MCK's down and see what happens. Station module has not been swapped either. We had lightening this...

The extenders have not been the problem, only the port on the fiber card that is going out. All the eqpt is on the ups.

Yes ups at both ends. Also the extenders are DTI models not MSK. Extenders are not going down just one way voice traffic on the port.

0x32 is located in building A, w/2 cid, and a 6 port fiber card. port three connected via mck fiber extender to building B with fiber station module. port four connected with mck fiber extender to building C with fiber station module. different ports and different cards has been tried and the...