need help quick, customer has mitel 3300 mxe ip controller and wants two types of music. trunks are pri, with 300 DID's. this is an after hours answering service and they want specific music for funeral homes (approx 65 DID's) and specific music for everybody else. Agents log into ACD to take calls. Tenanting is all i have come up with but do not know how to assign it to the DID's, or if possible?
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Multiple music on hold
- Thread starter vwbsttek
- Start date
The music source that is played while waiting in queue can be specified on a queue by queue basis.
If you are talking about the music after being answered and then placed on hold by an agent, that's a completely different story.
More info yields better answers.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
If you are talking about the music after being answered and then placed on hold by an agent, that's a completely different story.
More info yields better answers.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
- Thread starter
- #3
Sorry for being dense but you answer is still unclear as to whether you want the MOH to play before of after being answered by an agent.
If MOH after automatic greeting but before agent answer, no problem
You seem to be saying after agent answer and that doesn't make sense.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
If MOH after automatic greeting but before agent answer, no problem
You seem to be saying after agent answer and that doesn't make sense.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
I'm going to assume before agent answer to save time.
In your path assignment form options, After the Recording assignment options that play your Thank-you for calling message, input Embedded for the audio source and select the music source you want.
Upload the MOH via the System Audio Files update form.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
In your path assignment form options, After the Recording assignment options that play your Thank-you for calling message, input Embedded for the audio source and select the music source you want.
Upload the MOH via the System Audio Files update form.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
- Thread starter
- #6
The music that plays after agent answer is dependant on the tenant of the set. You can assign specific hold sources for up to 64 tenants. If the agent answers for more than 1 group, you're out of luck.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
- Thread starter
- #8
- Status
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