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We have copper lines in a number of our offices that are used for alarm systems, backup faxes, and failover lines for our phone system. Most of those lines are with AT&T, who has become a nightmare to deal with and they seem to increase their rates every month. Does anyone know of a good...

Stupid question, but how would I do a reboot?

We had a power outage and now we have no music on hold with our Definity system. I checked the source and it is working fine. I tested music on hold with an internal call and an external call and I dont hear anything. Any ideas of what to check? Thanks

Sales reps tend to tell you what you want to hear and answer all of your questions with "Yes, our system does that", but after you purchase it turns out that it's not exactly what they said or what you expected. That's why I was asking for pro's and cons for system people currently own. We have...

We are looking for a new phone system. We have 15 locations and approx 250 users. I have read a number of threads about what people recommend. So far I am planning on looking at these 4 solutions: Avaya, Cisco, ShoreTel, Digium. I know every system has it's good and bad. What system do you have...

I only have 5 tabs

How would I check to see if I am licensed for EC500? I did a disp cap, but didnt see anything related to EC500 or mobile.

Also, xmobile doesnt seem to be enabled on my system and the off-pbx telephone command doesnt seem to exist on my system.

Thanks for your reply. I did read the FAQ and it makes sense, but I cant seem to find a way to block the calls to all DID's except for one.

Is there a way that I can block incoming calls from a specific number, so they cannot call any of our numbers except for one DID number? If not, can I block the number from call 3 or 4 DID numbers specifically? Thanks, Brandon

Perfect. Thanks for the reply guys, I really appreciate it.

We have a company that we deal with whose number is 1-800-976-xxxx. The phone system is blocking us from calling the number. I did a 'list ars analysis" and see a deny for 1xxx976. So I have 2 questions. 1. Is the number we are trying to call 1-800-976-xxxx an actual toll free number? 2. Is...

I meant to say: "How can I make it so a caller can press 2 to be transfered to another voicemail box, but only make this work for two of the voice mail boxes in our company?

Right now when a customer gets a users voice mail they can press 1 to bypass the the greeting, or press 0 to be redirected to the receptionist. How can I make it so a caller can press 2 to be transfered to another extension, but only make this work for two of the voice mail boxes in our...

It's all going to the same person. The person who wants this for their mailbox just wants to say, "For English press 1. For Spanish press 2", this way callers dont have to listen to her voicemail greeting in both English and Spanish, but she wants the messages that callers leave (English and...

We have an Audit VM system. Is there a way to setup a vmail box for a user so they can have a message that says press 1 for English (English voice mail greeting) or 2 for Spanish (Spanish voice mail greeting)? Thanks, Brandon

I ended up using TUTTY from a PC. It worked perfectly! It also has the function keys listed on the screen just like the terminal did.

Thanks for the reply. The terminal that died had a 25 pin cable connected to that. If I through and adapter on that to make it a serial port and plug it into a PC, and use ProComm loaded on a the PC, should that do the trick?

Our Terminal that we use to administer our Definity system just died. Any other options besides buying a replacement? I am planning on buying a replacement (if I can find one), but in the meantime I need to do some work in the system. Thanks, Brandon

We have a brief power outage (10 seconds) when the audix server came up, voice mail would not work. I noticed that the state of all ports is Foos. I tried busying out the each card as well as channel, but it still comes up as Foos. Any other ideas to try? Someone mentioned busying out the...