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Thanks icet500 these are my thoughts as well. The network has been recently upgraded with vlans and mac filtering but the IT technician says nothing wrong at their end. I will try a spare IP500 unit on the network if the people from IT will add its mac address to the filter just to be sure. Cheers

Hi, I have a customer with an IP500v2 8.1(67) with VM pro saying the voice mail has stopped working. My remote VPN to site is not picking up the system on their network either. I go to site and see the network lead is broken so replace it but still no joy. I plug my laptop directly to system and...

Hi the cable needs to be a null modem, I use 9 pin female to female & an unbranded USB to Serial out of Maplins. In my experience the OFF LINE message usually means you are using the wrong Com port.Check the device manager for the correct port. If you select the wrong Baud rate Manager E will...

Thank you donb01 I have the firewall & anti virus disabled but still no joy. My vendor will assist me tomorrow but seems as perplexed as I am. I feel that I am missing something stupid here.

Hi I have a customer with HiPath 3800 running V8. The manager used to be able to run Manager C from her XP PC but has been upgraded to Win 7 Enterprise & is unable to use it. The connection is via a USB to her Optipoint 500 standard phone. My vendor says no problem install the latest version of...

Hi, I have 8 Avaya IP500s working as a SCN & everything in the garden is rosy. However on the latest install my provider could not provide line upgrades to ISDN2e because of the distance from the ATE. OK so put a route in to another unit with 8 channels of PRI & use the two local analogue lines...

Hi donb01, Yes exactly the same overflow & timer settings

Update, Customer still losing calls but says calls hit UCD then ring 6 times before going to MOH source which is analogue extension. They hear the MOH & get recall back to MOH then say they are cut off. I know their are no limits on MOH channels but am wondering if at some stage the MOH is...

Thanks for replying donb01 but have checked settings & see no changes. It is dropping at the rate of 5% of calls so is definitely a fault of some type. Am a bit reluctant to remote onto kit as last time the switch rebooted for some reason. Seems to be a bit unstable so will cobble together a...

Hi I have a 3800 which is dropping calls to a UCD group from the reception phones. There are 3 UCD groups in use & no problems with the other two. All agents are logged on & most are idle when this occurs. Reception do a blind transfer to a number pointed at the UCD group & this has worked well...

Hi guys has anyone tried using a Gaitronics SIP extension on the 3800. I have of course got Openstage IP phones working OK but this is giving me a sore head. I build the extension as a sip client & it does register OK according to the hg1500 logs. I can ring it from a system phone & it does ring...

In the Manager program you need to put the source for the firmware eg IP address of manager PC. Alternativly you can upload the firmware to the sd card & select this as the source using the drop down box. jon

Your dealer should be able to provide the emglish prompts via Panasonic. I am more familiar with the TVM50/200 being UK based & have all the voice prompts for it in various languages. At the very least this will do your uderstanding of french the world of good. JON

Hi Guys, I have just removed a KXTDA30 for a customer & as only 2 years old bought it for stock. Back at the office found it was KXTDA30 ML , I assume the country code is "Malasia"? not sure but it has been working nicely in Essex for 2 years. The only difference I can find from UK spec is that...

Has anybody done this upgrade and what would be down time or possible problems. Need to upgrade because customer wants Contact Ctr 1Xskill set 2X agents. Thanks

Thankyou everyone for your help. The unit is a BCM50R2 and will be setup on a VPN bt the customers IT people. The phones are ip2002 units and I have the necessary keycodes.PNP would be nice.

Any quick setup advice to connect 4 Nortel IP phones to a BCM 50? I am new to the Nortel equipment and am about to be thrown in at the deep end. Thankyou Jon