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Thanks for that, I will repost there.. I had already found that download link in the faq but it didn't have the one I was looking for.. Cheers

Hi all, I am trying to upgrade some Openstage 15 phones but in order to upgrade to the latest firmware (which I do have) I need to upgrade to V2R2 first. I can't seem to find that online anywhere, is anyone able to provide a link? I have found some old links that no longer work to this version...

Hi there, Does anyone have the CCC documentation, cant seem to find it anywhere anymore due to CCR. Particulary would like the CCC Reporting help. Thanks in advance, Craig

Hi all, thanks for your replies... Yes I was trying to find a way to log off agents using VMPro. The reason was that I wanted to do a set of actions before the log off. E.g. I want them to be able to dial one short code and it changes their absent status, puts them on DND and then logs them...

Hi there, Is there a way to create a shortcode or any other method to log off users using VMPro? I can change various other options using a generic action like put them on DND... Any ideas? Thanks, Craig

I think there should be a 'block calls' option on the save and make live like in Manager.. (but there isn't so that doesnt help you I'm afraid!)

Any ideas on this anyone? Thanks

Hi there, We are having an issue when trying to silently listen in to calls that are already being automatically recorded -you just get a busy tone when trying. Found this old thread which said it can't be done as it is a conference call however recent docs seem to indicate you can now record...

Have had this problem before when making outgoing calls if you have a call on hold. E.g. phone a DDI from your mobile. Put the call on hold. While the call is on hold dial a second mobile. The outgoing number will be the base extension rather than the DDI. The solution was to add a shortcode...

I have tried rebuilding the call flows as per suggestion by 'TheDoz' and... so far so good... hasn't gone wrong yet! Hope this is the solution and it continues to work! Thanks!

We are using assisted transfers but do have external music on hold which normally plays ok and still works using *34 when there is a problem with stuck calls.. have tried switching to normal transfer and it still has the problem.. thanks for the help

really good suggestion - makes sense however this is on a module call flow from an incoming call route rather than in the announcements and all the hunt groups have syncronise calls disabled.. don't think you can syncronise calls on modules can you? if so I need to turn it off! thanks

Thanks for your quick responses - is there a version 4 you think I should go back to? Also we do have enough voicemail channels and it always plays all the messages fine.. you can also move through the menus ok but when you select an option that transfers to hunt group that's when you get...

sorry i mean 4.0(10) thanks

Did you get anywhere with this? having the same issue not licence related with an ip406 using 4.10 software.. same vm pro...

Have an issue whereby seemingly at busy times callers are played menu in vm pro but when they select the option that should transfer to a hunt group then don't get transfered to queue just get silence... and the call is stuck at that point. (unlimited queueing turned on on hunt group) Always...