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Got this from Callmaster IV(603F1) documentation. Hope this information helps. ENABLING/DISABLING THE MUTE BUTTON To enable or disable the Mute function 1 While on-hook (the headset must be unplugged), press [Select ]. - The light next to [ Select ] goes on. 2 Press [ Mute ]. - The...

I tried to create a database on the server(R6) and on one of the form I created a computed field with @created as the value. When I tried to create and save documents on the form, the value of the field was the time that was set on my workstation. Hence,we have some documents with incorrect...

thanks for the info. we were inform by our supplier that service observation is a relatively heavy process on the Definity and it is not recommended to have more than 180 simultaneous DS1 service observation.

We are currently using the G3r Service Observe feature to record calls. What is the maximum number of calls you can Service Observe on the G3r?

after i change the storage intervals to 30 mins how can i generate a report that will reflect 60 mins interval (i.e. 8:00-9:00, 9:00-10:00)? Some of our clients need it in 30 mins interval while some in 60 minutes.

We currently have a CMS with Intrahour Interval set to 60 minutes. We need to generate reports on a 60 and 30 minutes intrahour interval. What should we do inorder to generate these report? Any inputs will be highly appreciated.

Try to trace the two stations that it usually happens. We have experienced this before and found that it usually happens on a Digital line Card with Vintage 10 or less. When have eliminated the problem when we change the digital line card to V20.