CMS Intrahour Interval

[gnash]

We currently have a CMS with Intrahour Interval set to 60 minutes. We need to generate reports on a 60 and 30 minutes intrahour interval. What should we do inorder to generate these report?

Any inputs will be highly appreciated.

 

[scottyjohn]

You have to go to maintainance menu in centrevu and turn off data collection. Also go into single user mode and then choose the sub menu "storage intervals" In there you can change the intrahour interval to 30 minutes to get the reports you want. Go back into multiuser mode and turn on data collection and that should be you sorted. John
ski_69@hotmail.com

 

[gnash]

after i change the storage intervals to 30 mins how can i generate a report that will reflect 60 mins interval (i.e. 8:00-9:00, 9:00-10:00)? Some of our clients need it in 30 mins interval while some in 60 minutes.

 

[scottyjohn]

Mmmm.... Im not sure about that one! It may be the case that you just need to persuade them that the more data they have the better?!
I cant think of a technical way of doing it though, sorry. John
ski_69@hotmail.com

 

[4merAvaya]

Make sure that you monitor the free disk space. By changing the intra-hour data interval you doubled the amount of data to be stored.

Kevin