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Hi Guys, Sorry for not replying earlier been in the hospital for a while. Thanks Janaya for the thoughts, no fiber in the old system but will see if I can narrow this down a little in the next week or so and provide some better info. Only thing that stands out at this point is it only seems...

Hi Guys, I have an old Option 61C on succession 4.0, have 4 two shelf superloops and just in the last couple days have received reports of people hearing a clicking sound on both internal and external calls. It is happening on at least 3 of the 4 loops so not sure what could be in common...

Sorry guys, been real busy here at the hospital haven't had too much time to myself, thank you both for the reply.

Just a quick question when making changes on LD73 the digital data block are they immediate or is an ini required. Thanks,

Thanks for the feed back KCFLHRC,that's kind of what I was thinking as well. We'll keep looking to see what we may be able to come with.

Thanks Firebird will take a look, was not still working with the systems when Call Pilot came out,does it need to be tied to our serial number or do I need any licensing as I don't believe we will be able to get either done at this point? Appreciate you taking the time to respond, have a good week.

Hi All, I work at a hospital in Southern Ca. we have an old Option 61C on Succession 3.0 which took a major power fault yesterday have most of phone system back working but we had an old stand a lone AVAST voice mail that did not survive. I know they no long make this product and while we are...

Just a quick thought, as long as the T1 is in RED alarm the state of the D channel and associated B channels really don't matter. The D channel requires a good T1 circuit before it will come up, many RED alarm conditions are hardware related, bad cable, card , wrong pin outs etc. The RED alarm...

Thanks StanleySteamer, I had tried that earlier with no change in results. However I discovered as I was never a good programmer that when I built the test agents I only put a make set busy key on them. Once I put a not ready key as well after the initial login sequence they can now hang up the...

Hi all, I have an older Option 61C on succession 3.0, currently we are using a third party piece of equipment called Televantage to provide some ACD functionality with the users using M2008 Hands free Display sets and wireless headsets with the lifter package so they can answer or make calls...

Hi KCFLHRC, Yes we have 3 2250 consoles, same issue on all three. You are correct our voice mail is 3rd party with 2616 acd integration so internal call. Also our paging system uses 500 ports and same issue there. The reason I first looked at the RDB timers was the original report was with...

Hi John, Yes it did seem to start out of the blue, the operator working that day said it was working fine until around 10am, I had an issue with my cell that day so did not get here until that evening. I did check the history files and did not see anything that would indicated any system or...

I guess I didn't post this correctly as it did know show up in the list so will try again. Our operators had an issue this weekend where the EES key stopped working when they were trying to use our language line. I finally discovered that pressing the # key first would allow the EES key to...

PERRYPJ, thanks you are correct but the digits have to be decoded by the pbx first then the processor sends the call out the PRI via the d channel. As there are only two dtr's in the system if this becomes a finger pointing contest it will be easier and quicker to change them and push it back to...

GHTROUT, Thanks for the reply as the calls go out a PRI to the far end fax machine, seems if there is an issue with the pbx most likely the dtr.

We have a fax serve on site used for outgoing faxes only and is connected to the pbx with several analog ports. Recently we stated getting complaints from a private individual that they are receiving fax calls from us on their cell phone. I was able to use CDR data to track the outgoing call to...

I don't have my old documentation any longer but I believe you had to remove a strap inside the control panel and connect sense leads from the battery string when they were installed. You will probably have to replace that strap to get the rectifiers to work correctly without the batteries.

Your carrier is referring to interface ID's, on the Meridian 1 system any primary d-channel is automaticlly id 0 and any back up d-channel is id 1. You set the other t-1 loops id by the PRI Interface ID prompt in the d channel data block. Yours are currently set for loop 53 id 2 and loop 60 id...

First off I do not know the Asterick system but here are some general thoughts. The SLIPD and LOSFA errors are T1 level alarms and are probably the reason the D channel is not running properly. These could easily be caused by a timing issue between the two machines. If the Nortel is your main...

Your original post seems to indicate that this issue only happens on external calls, if so your station equipment is most likely good. However if you still have the d channel messages saved try checking to see which side is sending the disconnect message. That might help pin down where the...