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Hi I've this scenario. made a CDN (500) on a cs1k 7.6 Acquired this cdn on AACC 6.2 in the master the value cdn 500 execute a script In the script just a route call to an external number (the external number is a variable from a db which we control by an android application, that's why i...

HI working on a cs1000 7.65. When on i2002p2 for outgoing calls i push zero i go through the route 10, i was asked just for 5 tn to go on a different route when pressing the code 0. How can I do? the 0 is : REQ: prt TYPE: dnb CUST 0 DN 0 DATE PAGE DES DN 0 TYPE NARS NTBL AC1 the tn...

try this: https://dl.dropboxusercontent.com/u/105852676/solution.jpg let me know

Hi I have a problem with the Avaya Aura Agent Desktop. When I try to login an agent with voice contact type i get the error as in the below link: https://dl.dropboxusercontent.com/u/105852676/AAAD%20error.jpg It says that i have not a voice terminal associated even the agent possesses a voice...

I have made some test with other incoming route and with this new route i didn't have any mute on agent idle. I am wondering could be a problem with the DSP so tomorrow i am going to reboot the mgc . Printing the route i have noticed just 2 few differences the one where i have mute has: DRNG...

Just to remember we are on a CS 1000 7.5 aml and AACC 6.3 sp9

Hi!!! I have this problem: I am using a softphone 2050pc and the agent is logged on the AACC, it happens sometimes when we have some idle agent on the skillset that the call is mute for both sides. Otherwise if we are in quees never happens this situation. I have checked the call by call and...

Hi We are in this mode: The AACC version in use is the 6.3 SP10 This issues started after the upgrade from 6.3 sp5 to 6.3 sp 10. The AACC is integrated with cs1k via AML We have this scenario: A call arrive to the Agent on the ACD. After the answer, the operator transfer the call to an...

Hi I have the following problem: When a call goes to avp for IVR choices we do have a return CDN to AACC to excute a script. The script is with no welcome message, goes directly to the operator if not queued. Happens that if we don't have queu the call is mute, both the operator and the...

Hi when trying to make a new dch i'm getting this error SCH5508 Same card and port number has been used. Severity: Info I do this with ld 17 REQ chg TYPE adanhttp://tek-tips.com/threadminder.cfm?pid=798 ADAN new dch 164 CTYP msdl MG_CARD 32 0 4 PORT 1 SCH5508 I have another dch on the...

Hi GlennTho Are you talking about the "After Call,break after N seconds in the Call presentation Classes ? If yes, i've written that i use that function but the operator can't see on display that is not ready. I need the operator can see that he's in not ready status. Thank you

Hi I am on cs 1000 system and AURA I need that an agent at the end of a call on ACD goes automatically in NOT READY STATUS. I have raised the time on the call presentation "after call, break for n seconds" Of course the agent doesn't receive the call, but can't see on the phone the not...

Hi After so long time we've got a solution from AVAYA-NORTEL. You have to apply a patch The patch is: p31070_1.cpm Before to apply the patch the counter has to be syncronized, and to do so you need a sysload. Ciao

Hi people We have just done an update on our cs 1000 rel 7 and now using the MAS, so now we have IPRAN, but unfortunately the problems is still there about counting the ip ran connection. here it's some printout: iss VERSION 4021 System type is - Communication Server 1000E/CP PM CP PM...

HI We do have a cs1000 7.5 with 8 cabinet in each of these we have a Miran card, all of them with 8 channels and a total of 248 ran conn. We use Aura 6.2. This configuration is not enough for us, we are looking for something else, we do know about MAS which is the new system instead of the...

you are all talking about a reload to have the right counting. But if I do an INI is the same? Or is not enough?

Does somebody has news regarding this problem?

About my previos idea I have a question for you: Is it mandatory that the db backup and the db restore have to be done with the same version of AACC till last patch? I mean in my case the backup is done with 6.2 and one set of patches, the restore will be done on a server fully patched.

we already did what you last wrote. That was a database backupped from 6.1 version and when restored on the server already patched we had a popup saying something like we had to remove all the sp and patches, restore the db and then apply again all the upgrade. As i said before, at this point we...

First of all thank you for answering me. I did exactly as you wrote, so unzipped the file in a directory on the aacc and then via Patch manager started upgrading following the sequence as written on the avaya's pdf and as you suggest as well. Repeat again on the ccmm worked all good, on the...