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Thanks for the replies. No I have not attempted to re crimp the connector not sure if I have a die for the handset plug. I just informed them the cord did not work. I'm going to look for another one now.

So there are some differences in handset cords? User wanted a longer handset cord so the purchased one about 8ft long. When this cord is used and you lift the handset it will not p/u the primary line unless the softkey is pressed. Replaced with cord that came with it and it works fine. Now...

Thank you KCFLHRC. I was wrong again, it was the MMI not DTI that I was told would provide some insight into T1 errors.

KCFLHRC, Referring to is as an XPE is likely my lack of familiarity with the terminology, it is a carrier remote connected via copper to the main, I apologize for the confusion. Thank you it is the DTI module that I have been directed to for this. I do know how to check DS1 level circuits for...

I know in LD 60 you can "lcnt" but it only shows statistics for my Trunks. I had an XPE go down momentarily several times yesterday. Initially my maint provider was looking towards a hardware issue, until the circuit dropped while they were on site. If there was a way to measure errors on a...

As long as you are not trying to move an ACD set. You know the DN then and what type of set it is? http://pbxbook.com/meridian/admin/mer_mov.html

We use a voice recorder to record our digital sets and the screens while the agent is on a call. http://www.equature.com/

I have been asked about delivering callers to an external survey service after their interaction with our call center. The only method I can think of is to have the agent ask the caller if they would like to participate in a survey and then manually transfer the call. Is there any method to...

Sorry, didn't mean to hijack your thread, just looking for upgrade options as well. I'm putting this one out to quote for upgrade, or replacement with Avaya or Cisco.

I don't believe we have Pentiums. My call processor cards are NORTEL NT5D03FB. I also don't believe we have FIJI's b/c I cannot stat them in LD39 but I can stat igs 0 and 1. As for the cages looks like NT5D21DA is the sticker on the upper right of the shelf.

Thank you sir, I will do some research to find if we have FIJI cards.

I brought up the option to upgrade our 81C to a previous administrator, he believed it would not be an option because our IPE's (I think this is the correct term) have a copper backplane and upgrading would require cabinets with fiber backplanes. Does this sound accurate? The system is Version...

I have been asked to point a new number to one of our call centers. Currently the number is an MCR. I was planning on removing the MCR appearances and changing it to a CDN acquired by Contact Center and add the entry in the master script with the existing application. I also thought of just...

Yea this system has ton's of these kind's of things. Plenty of administered trunks, sets etc.. that are not in use.

NVM found this to answer my FLEN length question. http://pbxbook.com/meridian/install/mer_spn.html

Thank you. So the FLEN of 0 matches infinite (not infinite but up till some digit limit) characters? TRAC with DEV does indicate RLI 0 entry 1. .trac 20 1 1 3 dev TN 020 1 01 03 KEY 0 SCR MARP ACTIVE TN 020 1 01 03 VGW TN 000 V ORIG 020 1 01 03 0 SCR MARP 0 X905 3904 TERM 019...

I'm trying to figure out how this local 10 digit call (3033372500)is routed. From a LD80 entc trace on my set I believe I am taking Route 1. I have no NPA, NXX, SPN, HNPA, HLOC, LOC under AC1 (9) for 303. I do have an NPA for 1303 that is pointed at RLI 1 which has a DMI of 0, but DMI 0 does...

This is an excerpt from a script we have. Basically as it was explained to me, this loop executes to check if there has been a firedrill (zero available agents) while the caller is queued. My question is won't this re-queue the caller and reset their position in the queue? SECTION...

When the external number calls to Extension B (100) is the call delivered on a trunk terminated in the Avaya CM or does it come in on a trunk in the CS1000? I ask b/c this sounds like a 'trunk to trunk' transfer restriction.

Thanks, I did not know that service was offered through a telco.