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  1. Valerie1

    CDP between MICS 5.0 and PBX 7.0

    Great advice....done !
  2. Valerie1

    Opt 11 7.0 issues with a MICS 5.0

    Is anyone aware of coordinating dialing problems between these two systems using T1 with release 7.0 and 5.0. We have this working with a prior releases with no problem, but seem to run into an issue once the PBX is upgraded to 7.0 or higher. We have several MICS's in the field working in schools.
  3. Valerie1

    CDP between MICS 5.0 and PBX 7.0

    Is anyone aware of coordinating dialing problems between these two systems at these releases. We have them working with a prior PBX release with no problem, but seen to run into an issue once the PBX is upgraded to 7.0 or higher. We have several MICS's in the field.
  4. Valerie1

    AA Transfer between networked systems

    Do you have the MCDN & Q,Sig license installed ?
  5. Valerie1

    AA Transfer between networked systems

    You will need to make sure you have a route and destination code to the remote site. And make sure you have allow redirect allowed on each of the sets.
  6. Valerie1

    Passwords gone vm down

    Are the license gone ? Can you access programming through a telephone ?
  7. Valerie1

    BCM 4.0 HDD full

    When we were trying to upgrade a 3.7 to 4.0 (BCM400) the CDR records had the hard drive full and Nortel had to web in to clean up before we could complete the upgrade. In additon the Call Center was not being used, and the system was still housing the records.
  8. Valerie1

    ANSWER DN LOCKUP ON A BCM400 4.0

    The have an auto dial button labeled "Help" and when it is pressed it dials the bogus Dn that happens to be an Answer Dn on everyones telephone. Sorry about the confusion. I will attempt this application with 40 sets...Thanks again
  9. Valerie1

    ANSWER DN LOCKUP ON A BCM400 4.0

    This customer is running 4.1 and is patched with the latest CTI. The application is for suicide or violent patents. If an issue arises, the "Help" button or Ans Dn button can be pressed and it will notify all other 100 sets. We have not tried this since the latest patch has been added. We...
  10. Valerie1

    ANSWER DN LOCKUP ON A BCM400 4.0

    This customer has over 100 digital sets in a Mental Health Facility. I set up Ans Dns on all sets with a bogus DN to allow them to press this and get HELP from another employee. The BCM has a DTI card and when this application is used, the T-1 locks up. The whole system needs reset. I dont...
  11. Valerie1

    Desktop Messaging checking Multiple Voicemail Boxes with 1 computer

    It can be, and I had it working once before by using the Alternate Extension field on the main mailbox. However now I am trying to recreate this with a remote user and now the second number will not forward to the first mailbox?
  12. Valerie1

    Call Centre Auto Answer

    I would set your wrap time longer to allow the agent time to release the call before another is presented

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