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We just installed an IPO R9.1 with VM Pro and 80 users, all 9611G phones. They are spread across three separate offices. We are having an issue with the soft keys on the phones at the satellite offices. We are utilizing visual voice and the soft keys are very slow to react, for instance when you...

integrant....I took your suggestion and did just that, gave him a star. I did say thank you and complimented him in a way I felt acceptable, but thank you for a lesson in forum etiquette, I was not aware of the meaning of a star. Now I know.[thumbsup2]

Thanks IPGuru...if no one has told you today, let me be the first....YOU ARE THE MAN!! Thanks again.

I just looked at manager and I understand that I can overflow immediately if no agents are logged in to my group ( 1348 in this case) and send them to another group, but I want to have the caller go to the mailbox for group 1348 not another groups mailbox. The first statement of overflow says...

Thank you all, I forgot to mention that it is a VM Pro. IP Guru......thanks for the tip, I was able to find exactly what I was looking for with immediate overflow, now all I have to do is test it to make sure it works with a queued group.

I have an IPO 500 V2 R 9.1, I have a queued HG group. Have it set up with the ability for the caller to press 1 and go to mailbox during second queued message. I would also like to be able to have the caller transferred directly to the mailbox when all agents are logged out and I cannot seem to...

Hello, I have a customer who has a Mitel SX-50, it is a small hotel and the lines are currently set to GS. They are wanting to switch to LS lines. I noticed the card is an LS/GS card. Can anyone tell me what is involved with changing this, is there a strap on the card and programming involved...

We have started an install at a customers site. They supplied a new server for VM Pro that is running Server 2012 standard 64-bit. (We generally install a Windows 7 tower) Originally we had an issue with not being able to record .wav files, such as greetings. My tech was able to get that...

I have a customer where we just removed a Partner system and installed an IPO R8.1.56 with VM Pro. The issue that I am having is that they have an OPX line that originates from their main facility and it is ringing the IPO intermittently when someone calls that number. The phone system at the...

Was wondering if it possible to rollback an SD card with R8 on it to R7. The reason that I want to do this is I want to utilize the vmail to email that was included in R7 that they now charge for in R8. Thanks for your input.

Hello, I have a customer who has an IPO 500V2 running R7. They currently have approx 100 phones running in an IP configuration over a VLAN set up by their IT folks for us. They are interested in having some of their employees telecommute. I was wondering how you folks have accomplished this...

Thanks Telcomboy, that affirms what Catalyst told us. We have another strange issue where more than one person can be in a group mailbox retreiving messages at the same time, thus repeat calls to the same people. My hope is an upgrade to R7 will solve this also. I wish there was another...

We have an IP 500V2 with R 6.1 installed on it with a 20 port Vm Pro. There are currently 2 PRI circuits connected to the system. All calls are answered by AA and a choice is given to the caller to go to the Hunt Group that has queueing. There are 6 extensions in the hunt group. This Hunt Group...

Bas1234 we did not touch the channel reservations, and left them as default, which if i remember correctly are all 0's

Thanks tlpeter for sending a second reply as I was researching the IPO Knowledgebase yet again to see if I could find any known issues pertaining to this problem, of which I cannot. Hopefully someone may be able to point me in the right direction, thank you for your input!

Have a customer that we installed an IP500 V2 w/6.1 software earlier this year. The system is in a large physicians office where we have a calling group set up along with a vm box for the group. The issue that we are having is more than one person can log into the mailbox at the same time. On...

Hello All, We currently have a customer who has a 412 and a 406V2 running 5.0.8 software. We currently have them connected together via SCN. This was our first foray into connecting 2 IPO's together so it was a little odd how we connected them. We have the WAN ports on the backs of the systems...

Thanks TTT and Chris! I called the customer to let them know the information that I now had and surprisingly enough the Caller ID was once again working. They are going to be discussing any more Caller ID issues with Comcast and not me.

Went to a customers site last week to swap their dialtone from One Communications to Comcast. Caller ID worked for a week and now does not. If I connect a SL phone that displays Caller ID it works fine ahead of the Partner system. When I connect my Buttset to a Comcast Line I hear the data burst...

Hello All, I have a customer that I have quoted an IPO 500 6.1 to. I attended a meeting with the customer and their IT manager. I was informed that they are using MS Exchange Server 2010. The IT manager told me that it is quite a bit different from previous relaeases; 2007, 2008 , etc. I...