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Hello all I have a law firm client that has a BCM50 that wants to use the call timer feature to bill their respective clients for phone consultation. Does anyone know the proper programming to set up the solution? They currently have a cloud based CMS for their client case files. Would like to...

I have a law firm that has a BCM50 rel 6 and they wish to extract the time information (date and time with caller ID if possible) for the purpose of integrating the phone system to the billing platform. Does anyone know how to extract the information (SMDR information I assume) to software so...

Hello all Is it possible to create a note box or lob box so that an entry on a form is date and time stamped every time there is an addition to the record? I am tracking dial tone at different locations and would like to add notes to the record every time a change is made starting with the...

Will be on-site this afternoon. Thanks for the followup Datajockey123

Hello All I am new to IPOffice and have received a work order to connect dial tone, 4 lines, to an IPOffice that is already configured but just needs the dial tone connected. I am looking for some assitance in completed what I think is a simple straight forward task, however I just want to...

Hello All Hope everyone is doing well in these hectic times!!! I have a client that has a CICS with an expansion card in it so the total DN's is 24. However 2 are used for the CallPilot. I needed to add a person to the office phone system as they already have 22 DN occupied and the client is not...

Hello Is there any one who has experience with Toshiba phone systems? I have an third party IVR that is not answering after a power bump but the phone system continues to work. I think it could be programming on the ports that answer for the IVR but not sure Any assistance is greatly...

I just installed a refurbished Callpilot 100 which was originally configured with 2 digit DN's, I need it to be 3 digits. Is there an easy way to change this or do I have to restart the unit again?? Thanks in advance for any suggestions 73's Datajockey123 (Dan)

Hello all Can I get some assistance on how to add the CallPiolt manager to a client computer. Want to allow them access to changing the announcements on the AA as the seasons change I the clients business. In advance I want to thank anyone who has suggestions As well, for my Canadian friends...

The Feature code worked, now the voice mail needs to be changed. Datajockey123

No the system displays French as the language not English And still having a problem getting into the system via BEM Datajockey123

Hello all I trust everyone is making an attempt at staying safe during these odd times we are currently in. I have a BCM50 that was originally setup with French as the operating language. I need it to be English. If I do a system **STARTUP will that cause me to loose all the patch work that I...

I changed the ring type in hunt group to a different ring (type #4)and then backed out of programming and tried the AA to choose the hunt group and it rang the same. I went back into programming and the ring type both on the extension itself and the hunt group reverted back to ring type #1 For...

Hello all, hope everyone is staying safe and staying healthy!!!! I have a client that is a small car dealership and they have certain extensions that appear in two hunt groups Service and Parts. What they are asking is for the Service Hunt Group to ring one way and the Parts Hunt Group to have a...

Hello all Can I get the process again for the call forwarding of an extension to a cell number? I have a client that wants to call forward the inbound call when it arrives at the extension through the AA to a cell number. There is a different cell number for each extension, with 8 people in the...

Wasn't able to get the software downloaded. The client want to eliminate the AA that currently answers and directs the calls to Sales, Parts, Service, etc. All he wants is for all phones to ring and everyone will be responsible to pick up the phone and then direct from there. Is the programming...

Hello all I need some extensive background information on how Centrix lines work and how they are handled by the CO switch (DMS 500) at the providers end. I have a client that has an ongoing 'toll fraud' issue and the billing information supplied to us by the service provider doesn't add up/...

Hello and thank you CMUK. I will look for the download on line and move forward from there. I will advise and let you know how I did. Best Regards Datajockey123

To access the system is there a process on the telephone or is there a specific software that is needed to perform programming changes?

Just heard from the client and he mentioned that the model number he gave me was for the voice mail system. The phone system is the KX NCP500. Sorry for the confusion. Datajockey123