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Pretty much what I had come up with too. Thanks a bunch for the input, just thought maybe I was missing something.

That helps, we are at 6.0. Any work around that you can think of?

I am looking for a solution. I have a situation where a dept is looking to have a distinctive ring for only 1 of the 4 lines coming into the department. They are on a NORTEL MICS. Suggestions?

Problem solved. A user with one of the assigned lines has been forwarding the calls via centrex for coverage.

I received a call from one of our departments that have a MICS and they are experiencing a strange problem. They have 2 numbers assigned to their specific department. Occassionally, when call comes into the numbers, it is being routed to a third number in an unrelated department in the same...

Is there a lockout fuction in the FastRad that does not allow a connection if an incorrect passcode is entered 3 times? If yes (as I expect) does anyone know the length of time for the reset? Also, is there any way around this, perhaps a reset? Thanks!

I agree. I have asked him to log his access to the vmail system. I will compare to CDR and see the results. I expect as you, user error. Thanks for your guidance.

I have looked at CDR info. It tells a different story than that of the user. Below is the CDR info, I am sorry it is soooo long. I ended with the access that was recorded. Thoughts? ***** 25 FEB 08 10:40:35AM SMS:(SESSION MODE SET) Port: 1B Mode: 1 Box: 8249 AppID: 0 | ***** 25 FEB 08...

Ken - Apparently this has been reported a few times over the past few years, but the latest incident occurred to one of our techs. He indicated to me that he had check voicemail both Monday and Tuesday. On Wednesday, he had 16 new messages, over half from Monday and Tuesday. Our OCTEL is...

Our OCTEL 250 software 3.11.05-1 is delivering messages late at random. This is not an everyday thing. It also does not seem to be patterned to specific vmail boxes. Any thoughts from the group would be great!

Thanks for the info. I will move in that direction.

I am trying to TELNET into our OCTEL 250 with little luck. I did see a thread that seemed to give some direction, but I have further questions. I use Mailbox Manager that I currently have connected through a modem connection. Now, I have been asked to connect through our lan. Currently, I...

Thanks Brian - It appears just to be the Module.

I have tried googling, with no luck. We replaced fuses, and they blew as well.

I am looking for a new power supply unit for a Compact ICS, Nortel p/n: NTAB3262. Any help would be great!

Thanks for all the assistance. I have changed the cable twice to brand new ones. Finally, a cable that works. I am in and it works great!

A bit more information. I can see in the Remote Tools window, lower right corner, that it says "Connecting" after I click "Connect". After about 5 seconds, I receive a message in the connection window saying "RAD Did Not Respond". The lower right corner of the Remoe Tools window returns to...

also, yes, the baud rate is set to 9600.

The Remote Tools version: 11.0 System Software: XC 6.0 When you say right cable, please elaborate. I am using a 9 pin serial cable.

I am trying to connect to our FastRAD through a direct connection using the RS-232 direct connection. I have programmed the RAD with the correct password to match the password I have enetered into remote utilities. When trying to connect, I am getting and error. It says it is unable to make a...