FastRAD Direct Connection Problem

[clock67]

I am trying to connect to our FastRAD through a direct connection using the RS-232 direct connection. I have programmed the RAD with the correct password to match the password I have enetered into remote utilities. When trying to connect, I am getting and error. It says it is unable to make a connection to the RAD.

I have uninstalled and re-installed the software to make sure things were correct there. Also, I have re-programmed the password in the RAD to insure we are correct there.

I would love to hear from anyone having this configuration, as I am stumped.

 

[curlycord]

Did you setup the baud rate the same as the RAD?
What software are you using?

 

[curlycord]

Also make sure you have the right 9pin cable.

 

[clock67]

The Remote Tools version: 11.0
System Software: XC 6.0

When you say right cable, please elaborate. I am using a 9 pin serial cable.

 

[clock67]

also, yes, the baud rate is set to 9600.

 

[lugerlover]

are u sure your comm port is correct and working...direct connect should be at 19200

 

[clock67]

A bit more information. I can see in the Remote Tools window, lower right corner, that it says "Connecting" after I click "Connect". After about 5 seconds, I receive a message in the connection window saying "RAD Did Not Respond". The lower right corner of the Remoe Tools window returns to "Off Line".

I have rechecked the password, as I am second guessing what should be a simple setup. The comm port is active. Perhaps I have a faulty cable?

 

[lugerlover]

test cable

 

[lugerlover]

test com port

 

[curlycord]

Null Modem DB9 serial cable

Make sure the baud rate set in the NRU matches the baud rate programmed in the RAD.

 

[exsmogger]

I usually fix this problem by loading the latest firmware update to the FastRAD.

Brian Cox

http://www.jandjcommunications.com

 

[clock67]

Thanks for all the assistance. I have changed the cable twice to brand new ones. Finally, a cable that works.

I am in and it works great!