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We switched providers and changed from T-1 to PRI. We are now getting sporadic issues. We upgraded from 1.0 to 4.1 to support the PRI. The Norstar is getting error 42-1 calls are coming in but no outbound. Yesterday calls were intermittenly dropping.

Gberger, Thanks for that info. I was wondering about that and have started looking into that also.

Thanks Khosher, I will try that. Just for an FYI to anyone. I have sent two inquiries to Symon and Itel and neother one has responded.

Does anyone know of a good Wallboard service to Use with the BCM400 CallCenter? I have looked at the Symon and Itel and can not decide which would be a better solution.

We would already have this phone restricted for 9-1-1. so that is not an issue. I think dedicating a trunk and route for the courtesy phone is not feasible. I have found a viking product (TR-1) that can set a timer for phones.

Does this mean that you have to set up trunks just for the Courtesy phone? Or Just a route with any trunks in it.

Is there a way to set up a phone on the CS1000 PBX to disconnect or giove a disconnect warning tone after a caller has been on the call for a determinate amount of time?

You could use a 3904 with an Add-on-module this will give you more extensions to choose from.

JcBWF, Congrats, thanks for the hope

JcBWF, You are so correct on that. Also they think, "Why should I keep the software around"? I won't ever need it...

We are getting ready to change the Octel 350 out to a Call Pilot and want to be able to pull the information from the Octel, example: Mailboxes, Types, COS, Names etc.

I noticed this thread talking about gathering information from an OCTEL 250 Aria. Can anyone help me get this information. All the CD's we have are long gone.