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  1. cordas

    Integrate ICM with Verint recorder

    Hi all, I need to integrate the ICM (version 5) with the Verint Impact 360 recording. What do I need to create in the ICM to send info about number of agents logged and other info to the Verint software? Does this work with CTI? Regards, Rui Cordeiro
  2. cordas

    IPCC Express Verint Integration

    Hi, Did you get your answers? Regards
  3. cordas

    SIP handsets

    Hi did you get any reply on this? I'm also looking for the same kind of SIP phones, just a plain simple SIP phone that works with Call Manager 5.1. Regards
  4. cordas

    Redial Problem on 1608's

    Hi, I have the same problem. Did you manage to solve the problem? Regards, Rui
  5. cordas

    More than 2 re-route

    Hi, That's only available on release 8 and the call forward did it. Thanks, Rui
  6. cordas

    More than 2 re-route

    Thanks for your help. Do you know if I can "call forward" on "no answer"? And do this automatically? The maximum hop you can define is 10 and the default is 2. Thanks, Rui
  7. cordas

    More than 2 re-route

    Hi all, Mitel 3300, 7.1 system. I need to have incoming call to, let's say, 3000, if no one answers for 20 seconds it must ring in 3001 and so on until it gets to 3006 ,then back to 3000 and start all again. How can I do this, if it's possible. Thanks for your help. Best regards, Rui
  8. cordas

    SIP problem on 3300

    On the Mitel side, I remember it's just a check box, but I don't remember the correct one... sorry. Regards RC
  9. cordas

    SIP problem on 3300

    Hi, I solved this changing a option in the SIP authentication. My SIP provider changed the way they did the authentication and the system stop to authenticate, changing that option allow everything to work again. Unfortunately I don't remember that option (it was some months ago...) but I'm...
  10. cordas

    MOH bad quality

    Thanks, I'm using embedded MoH. I'll try to use an external source.
  11. cordas

    SIP problem on 3300

    192.168.2.210 is the 3300
  12. cordas

    SIP problem on 3300

    I have a 3300 with 7.1 and SIP configured, I can see in the logs that the 3300 can talk with the SIP Proxy and register but when I place a call I get: Log Type: Maintenance Log Number: 4830 Severity: Warning Date: 2007/Mar/22 Time: 12:06:10 Source: SIP_SSM_APP...
  13. cordas

    MOH bad quality

    I have a 3300 with 7.1 and I'm having problems with the MoH, some calls have a very bad MoH sound (when they are on hold) and others have normal MoH. Is there any thing I can check to solve this? Best regards, Rui Cordeiro

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