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Hi, Are there any way to store the mobile numbers of staff on PABX or operator console so that it can display staff name on the operator console for incoming calls. Thanks

To tanderson, I've tried it but stillnot working.. To amriddle01, thanks but the idea that we need to achieve is, there will be two group which will be using the ip office ( tenant partioning ). This two group willl not be calling each other since they are separated. They can only call the...

Hi Guys, I've been trying to do what you have said but still not working. I've read some thread here in tek-tips that ARS blocking will not work because the system will see first if there is availble extension assigned before it goes to ARS , so they suggested to block on "do not Disturb...

Hi, Just want to know how to restrict extension to extension on IP office. Are there any short code can do this ? Thanks

hi, I tried doing that, but it never works. any more ideas ? Thanks

Hi, Need help in here, how to use the auto call back feature access codes on avaya 4602+ Ip phones. My Auto call back feature is working fine when it was assigned on the feature button of the 9620 ip phones. Since I have a 4602 IP phones, and it has 2 fix call apearances so there is no way...

just want to ask if there's a way and how to disable the call log option on avaya H323 9600 phones. we are not using an SIP 9600 phones.

Thanks for the sugesstions but I tried configuring it to 8434D or 6408D+ with only 1 call apperance but still it doesnt work. I also tried doing "alias" but still the keypad input is not working properly. Do you still have any idea how this thing works ?

What would be the correct type in configuring Avaya 2490 Soundstation2 (Direct Digital)in Communication Manager. I've already tried using 24xx,64xx and 84xx but dont have any luck. I can able call the polycom extension but when I try to call from the polycom , I heard a continous dialtone, It...

Yes, I See "pre-alerting" and hear a ring signal. After 3-4 rings then, I heard the annoucement. The call status is then connected.

YEs, we used anlaog lines and it was configured as loopstart. I've already tried to played along the ring persitency and ring -off maximun but no luck. We are are using the embedded voicemail for the automated attendant. In my incoming call route, it was configured on the destination as...

We still dont have any resolution regarding on this issue. Does any can help us on this...

We dont want our caller to hear any ring before it goes to the auto attendant. Because right now, the caller hear 3 rings first and then goes to the auto attendant announcement. Are there any way we can eliminate the 3 rings ?

Anyone knows who can help me on this... Thanks

Hi, Please help me troubleshoot on how to delete the ringback on the Auto-attendant when call is from outside. We are using an embedded voicemail for our auto attendant. I already played the Ring persitency and Ring-off maximun in the Analog line option but I have no luck. Hope you can give...

Hi, Please help me troubleshoot the caller ID on analog TRunk.WE have s8300/g350 running on CM 3.1.2 and we used a third party caller ID box.. I already configure the trunk paramters, I put "bellcore" on received analog ICLID and icoming seizure to 120 ms. Also, Analog Trunk Icoming call ID is...

Hi, Please help me troubleshoot my problem regarding on the Auto Attendant using the embedded Voicemail for IP 406 V2 running on IP office 4.0. Callers sometimes heard "you have entered an invalid number.." even though the recorded auto attendant message is not yet finished and the caller is...

I tried doing this and it works... Thank you very much for your help...

Hi, Please help me troubleshoot our problem on IP office 406 embedded voicemail, When accessing the mailbox, the system did not ask any access code, it goes directly to the voice message. I tried changing the mailbox access code on the IP Manager and on the mailbox itself but no luck. When I...