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I did a PRT, TYPE 3000, - and nothing came back. These darn AUD alerts are filling up my TTY all day. Just wish I knew which TN was causing the issue.

Do you have a test set? Jump on and see if you can draw dial tone. If you don't have a test set, jumper one of the lines to a jack, and plug a plain old telephone into it and see if you can get dial tone. If they're ground start, you won't draw dial tone - until you touch one of the leads to...

So... I'm getting these scrolling messages: AUD313 00001548 DIAL 00000000 0031D121 00002089 00000002 I get the AUD0313 description: AUD0313 Invalid screen state on M3000 TOUCHPHONE in dialtone queue. The valid state is DIALTONE state or CONFERENCE/TRANSFER/DIALTONE state. TERMINAL TN, QU_IN...

Bummer! Okay - makes sense. Guess we'll take the manual route as suggested by Janaya - if it comes to that. At least until we upgrade. :-) Thank you both!

Thank you, Stanley... The documentation on the TRSA feature in the online help is very promising. However, when I follow the administration instructions to enable the TRSA, the expected value in the drop-down box is not appearing. For example - the instructions say: To configure Telephone...

Hi - running CallPilot 4.0 on CS1000. Office Manager wants to be able to remotely 'turn on' an emergency recording announcing to callers that the office is closed due to inclement weather. Is there a general guideline for getting me headed in the right direction? Like - do I do this in...

Wow - got the big guns looking at this one - thank you for each of your input! So... a little more on discovery: It appears that the NET data block overrides the INT data block config. In other words - when the VNR in the NET data block is set to YES (and configured), the call no longer pays...

Appreciate the clarification. I'm not only dialing from off-net, I'm dialing from another state - and we don't have any TIE trunks between sites. The Attendant is really a M2250. This is definite. And yes, the number is fed from the Telco into the site in question via a DID route. It's not...

I was under the impression that if, in the INT_DATA block, the 'Call To Vacant Number' was set to ATN, that unassigned DID's would ring to the Attendant. Not working for me. Here is my INT_DATA block: TYPE INT_DATA CUST 00 ACCD OVF OVF OVF ATN CTVN OVF OVF OVF ATN <========= MBNR OVF OVF OVF...

You nailed it. I found this under the ISDN gate opener of my DID route: ISAR YES RTN 10 MIN 1 MAX 23 Interesting... something so basic. I guess if I really wanted to remove the ISA route members, I'd have to first blow out the logical routes configured against the ISAR/Route...

And since we're on the subject of ISA... What is the point of ISA? I mean - if the Telco is handing me a PRI, couldn't I just configure a DID route data block and call it good? Why do I have to build two route data blocks (ISA & DID service route) and deal with this 'sharing' business? What is...

No calls in - I don't care... but it would suck if I couldn't call out to order pizza! J/k - thanks Steamer. So ISA is new to me. In this particular case, I think I am making the mental connection with what you're talking about (I was wondering why I had a DID route with no members - but I'll...

Good question. I think what they are telling you is true. But while you're asking them about SIP - ask them if you can have SIP stations and SIP trunks on the same signaling server. I was told by Nortel I would need one signaling server for each. That is - unless I wait a few months, then...

Hi - got handed a number from the telco that I need to IDC. So, after adding the # to my IDC table and still not getting the correct treatment, I found that the route did not have that IDC table defined. When I tried to add the IDC table to the RDB - I discovered I can't. The Route Data Block is...

Sunuvabeach! I can't believe it was right in front of me! Seriously - I almost don't believe it was there - I swear I looked so hard for it! In fact, I started thinking, since Ext 385 was the only phone programmed to forward - that maybe by using the Telset Admin, I 'unlocked' those columns...

Thanks snowman50 & Dasheen!!! That did it! So, if I understand what I did - I changed the auto-attendant's Answer Mode for that trunk - from 'Auto-attendant' to 'None'. Now the auto-attendant does not pick up the line and send the call to a table - which was putting the call in the mailbox of...

I'm beginning to think I'm missing something fundamental in the programming. When I call Ext 385, it just rings - doesn't go to voicemail. When I use Feature 980 and tell it to go to mailbox 385, it does. However, the Voicemail Interrupt button does not flash - and whether I push it or try to...

yep! :-)

DRewsky - the button never flashes (I was thinking it should, but it doesn't). As far as COS - I'm using a mailbox that is assigned with COS 1. There are multiple features within the COS that I can change - is there a specific feature? cook1082 - I've got CLID working, but still no dice. (I...

Got a Release 2 BCM50 with CallPilot voice mail. Got a line configured to ring to DN 385. Rings fine, then goes to voice mail. When I use the programmed feature key for VMail Interrupt - or even when I use <Feature 987>, the call stays in voice mail and on the display (of the i2004 phone), it...