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Hello AACC 6.2 Admin, I keep get this error when agent login to the AACC CCT. Agent login failed because the Passive Terminal is null, please ensure a terminal is associated with the Agent. I double check and everything is correct from the TN, agent ID and workstation assignment. I even...

Hello EddieDuece, Thanks for the LD 21 tips. I used that command and was able to diplay my CLIDs from the switch. I wonder if you know how to change or update the CLIDs. I remember that I can change it in LD 15, LDN_DATA but did not use it for a while. I can't remember it completely. If...

Thank you very much. I got the result.

Hello, Does anyone know the command to list all the VoIP phones (with details like TN, IP address, DN, etc...) from the signaling server? I am trying to locate an IP phone in the system that configure incorrectly with the DHCP. we have 200 plus iphones and it is hard to go to different floors...

Hello Nortel Users, I have a new 1165E VoIP phone to try out. The two options I want to test do not work. Bluetooth and Background changing image on the phone. I went to Network configuration and make sure these two options are enable. Then apply and go back to the Preferences. The options...

Hello, I am setting up the VoIP phone for my SRG system. One of my phones is not working and it shows message as follow: 7603|00-1B-25-30-5E-BD|Invalid ID (1) - No endpoint in Gatekeeper database|0625C8D| 148 0 3 2 I think I am missing some information on the Signaling Server that I need to...

you can purchase the Jabra 9350e wireless headset and hook up the wireless headset to the 1120E USB port, you should be able to pickup calls from the wireless headset. Of course, you have to make sure your 1120E has the latest firmware. The jabra 9350e wireless headset is a little expensive...

Good Morning Everyone, My support vendor told me that CPSECPEP014S is the latest patch for CallPilot Windows server update. Please let me know if you know something different. Thank You.

Contact me, I will introduce you to my current vendor support. They are one of the best in the Bay Area.

Good afternoon, Has anyone used the Polycom SIP SoundStation 7000 with the CS1K? from documentation, it said it will work as the SIP3 licenses. We have no luck to intergrate the device with out system. We are at 7.5 leased, we can get the AVAYA b179 using SIPN to work with our system but not...

thanks for the info but it was not clear. I checked with vendor and Avaya ETask, they advise to INI the system it should clear the error.

Hello, I need some HELP. I was working on the TN via using the Element Manager virtual terminal. It suddenly logged me off. When I tried to log back and continue to work on the TN, I received the error below. Is there anyway I can get rid of the error below and continue to work on the TN...

Hello, Does anyone current use the Avaya Aura Contact Center 6.0? Please give me some inputs how you like the new product compare to Nortel Contact Center 6.0? How is it compare to CC 6.0? The cost for the upgrade? Is it worth to do this upgrade? I am planing to upgrade to AACC with 20 Agent...

Hello, I just want to ask your opinion to see if it worth to upgrade to CC8 Contact Center (AURA 6.0). I am in the process to upgrade but need more clarification due the cost is too much. I have Nortel CC6.0 at the moment.

Hello, My receptionist asks me if our telecom group can program an extension that when she needs to dial a number, it will call out to 3 or 4 different extensions at the same time. My thinking is hunt group but it does not call all numbers at one time. Speed dial can only call one number at a...

I used to use the MCK extender 1000 connect to the main office. This box has analog line. You can use M2000 as well as M3900 series phones. The MCK extender 4000 is used internet connection to the MCK gateway. It can support all Nortel phones.

Hi Buddy, I have problem with program the number on the phone. When press the key to program the numbers,nothing happens. Not sure if it is my program errors or the 1230 iP phone is not compatible with the key expansion on the cs1k.

Hello, I try to setup the key expansion module for the 1230. I want to program all auto dial on the key expansion. Not sure why it does not work. Here is my setup. Please let me know if I did something wrong. Thank you. ________________ REQ: PRT TYPE: TN TYPE TNB TN 148 0 5 13...

Hello All, Not sure where to find the answer on this. Is there away to turn off the buzzer sound on the second line (rollover line) when you are on the first line. The user complaint that the buzzer sound is too loud on the 1120E ip phone. I showed them to low the volume but he prefer it...

Hello, My phone support account manager informed me that starting 7-1-2010, if you don't have the PASS Basic technical support they will not be able to access Avaya technical support for assistance. This also includes access to patches and corrective content. We currently pay for the phone...