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My customer is in the process of upgrading their CS1000 sites to 5.5. For the sites that have already been upgraded, we have been experiencing this problem: A call is placed across the VOIP network from one site A to site B. Site B answers the call and a call trace confirms a G.711 codec. The...

You got it. Just remove the NPA and be done with it.

I'm assuming you mean that you want to be dialed into the PBX and MMail at the same time, and switch back and forth. You would need two analog lines from your PC to do that. Do you have two modems in your PC?

The only way to truly keep the call from reaching the PBX is by using a PBX/PABX firewall. If you have Symposium, the call will flow through your PBX but you can configure any type of treatment or disconnect that you want. Without either of these ancillary devices, the answer is no, you can't...

Well, the easiest way to tell whether they TERMINATE at the PBX is to physically trace the cross-connect wires. If they originate on the carrier frame, and terminate on an analog port OR a trunk port on the PBX, well then there you are. They terminate at the PBX.

At the LAPW prompt, type in 'X' and the number of the LAPW that you want to delete/remove. This should take care of it. Remember, you need the second level password to do this.

CS1000 is the 'new' M1.

I'm not entirely sure I understand your question, but yes you can set up as many greetings as you want. Post some more information and I'll try to help.

As far as I know, what you're looking for is not possible in your current configuration. You might look at some E911 vendors to see if they have any solutions. My guess is that you cannot do it, but that's only a guess.

Are they truly POTS lines, or simply analog lines out of the PBX? Are you talking about OPX lines? If you post some more information, I might be able to assist. "If it can't be fixed, johnthephoneguy broke it