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I think no matter how we feel, we should be careful when dealing with people, we can still be courteous, no matter what. On the subject, I'd try and look at it over the weekend and see how it goes. Thanks

A friend of mine who also has an IPO has the same problem and told me that he has a setup of each line per ICR and didnt work. But he had to reprogram the huntgroup by clearing it, powering down and reprograming and it later worked.

Hi, I programmed an IPO 406 to ring on a hunt group extension and hunt to other extensions in the hunt group. It only rings on the first one and doesnt hunt to other extensions. I wanted Line 1 to hunt to one hunt group and Line 2 hunt to another hunt group. I then removed the hunt group and...

Hi, has anyone been able to make something out of the info above? My understanding of why the Main server at site A restarts is when it fails to register with the LSP, then it resets itself. But the link is always up and dont know why it does that. Any ideas please??

Only the Main restarts, CM version is 3.1. See alarm below: Port Mtce Alt Err Aux First Last Err Err Rt/ Al Ac Name Name Type Data Occur Occur Cnt Rt Hr St SERVER PLAT-ALM 0 06/21/17:42 1 S00000...

Please guys, I need help on this?

Hi, I have a site with S8300 configured as a Main Server at site A and another remote S8300 configured as LSP at site B; sometimes the LSP restarts on its own and I've been trying to find out why. The agents are registered to the main server at site A and should fail over to the LSP once the...

Hi Guys, I'm happy to announce to you that I've resolved the incoming call problems!!! Thanks to you guys.........Aarenot, you're da man!!!! What I did was check thouroughly the config for the Lines & Analog options, then the Incoming route forms, I matched the Line ID to the Incoming line ID. I...

Hi Guys, I'd be going to the site in question tomorrow. Have asked for the analogue trunks to be properly protected with surge protectors cos the area is prone to heavy rains. I noticed that each time you make a change and you save, the whole unit restarts, is that the way it is for all the IP...

Thanks guys....The site used to have four analogue trunks, two of which went bad. They were using the other two until they started noticing this problems of not being able to receive calls, but could make outgoing calls. My question is........might sound stupid but pardon me...how do you...

Hi guys, Talking about the Analogue card,I was informed that a new one has been installed. But calls are still not ringing on phones, though using the sysmonitor, calls are going into the IP Office system. I wouldnt know if the Technician that installed it followed the procedure highlighted by...

Thanks for your responses, doesnt matter whether is it IP or DCP? I'm talking about DCP phones. for instance if you add 30-port DCP module to the IP Office Control unit, the extension IDs may start from....say 195-224, does it mean that ext ID 195 is port 1, logically?

Hello all, I find it rather difficult to associate ports on the IP 406 Office to particular extensions; in other words, I cannot assign a particular port to a particular extension.Once the extensions are configured in the IP Office, they can be connected to any ports? I also found out that the...

Hi, Can anyone produce useful info on how to clear the above alarms? I have some expertise on IA770 but I know it's not too different from Intuity Audix Lx. Here's the error.... Error1 App=VM, Resource Typ=Server, Location=ela-de 3,Alarm Code:900. Error2 App=EL, Resource Typ=DELIVTS, Alarm...

Thanks a lot Aarenot for your detailed reply. I have left the site now, I could have produced the line and ICR settings. No changes were made to the settings before the malfunction, Theprovider thinks it might be a programming issue. Could there have been a programming error even though the...

Hi, I visited a site with IP Office 406v2 with DS Module 16.User complained he couldnt receive incoming calls but could nake outgoing calls. I checked the config (incoming call route)and the Line config. Didnt see anythg wrong with the config. Calls are switched at the Telco's end but doesnt...

Hi, I've been introduced to a company with IP Office 406v2 to help troubleshoot the unit; was told they can only make calls but not receive. I've not worked on this box before, how do I connect to it? Does it hav an interface like the G350s and the G700s? Dont have a clue at all.

Thanks guys, your inputs have been helpful. Really appreaciate. The IA770 is improved now after loading those patches, but for good measure the customer will have to be shutting down via web interface.

I have installed G350 and G700 for a client at different locations, all of them running the IA770 audix on CM 3.1.2. The server rooms are powered down every night and that makes the messaging not to startup in the morning, its offline. I have installed the C7022rf+c.rpm patches on the S8300...

It's an analog trunk (Loop start). What I've done in the interim was to change the analog busy tone disconnect to Y, still monitoring......any suggestions?