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I have a client with a newly installed UCCX 7.0 system. One of their requirements is that at closing time(vise-versa at opening) all callers in queue get moved to the after-hours queue. Aside from pulling each caller out of on-hold every X seconds and checking time then dequeue & queue to new...

Has anyone had any experience with 25000 alarms? Our system appears to be intermittently spitting out hundreds of them. I have looked at the docs and all they say is it is related to CALL. I have a small handfull of scripts to start looking through. If anyone could maybe give me a...

x11tech, I am familiar with the database schema (at least the views) ad quite familiar with SQL. All I could find was the ScriptVariables & ScriptVariableProperties views. Neither of those contain the contents of the variables. Is there a view that I am over-looking ?

I was afraid that was the response :(

First of, sorry for the cross-post just realized after posting that my first one was in the wrong area. We have been given an almost ridiculous task by a client. A previous consultant created a massive master script for them and used a number of variables for call-branching. Many of these...

We have been given an almost ridiculous task by a client. A previous consultant created a massive master script for them and used a number of variables for call-branching. Many of these variables contains (up to 50-60) DNISs, full 10-digit DNISs. They want us to give them a report of all the...

John, Are you saying there is a way of scanning the ports using an administrative script? I am still really new to MPS so this info would help. On other platforms I have been able to write a script that just looped through a range of channels and checked the line-status. If it was down...

Is there a way to setup alarms to monitor if a channel goes into d-spk ??

I currently have a client who wants, I believe, exactly this. I am just not 100% sure to implement. They have a simple menu script, if not-urgent go to voicemail, if urgent ring extension. How does one write IPCC-Express script to go directly to the voicemail instead of ringing the...

Yes, I believe there is voicemail with that ext.

Sorry if I am in the wrong area, this seemed the closest fit. I have a client with IPCC 3.5 for a while now they have been having the following issue: at random times a caller will get into CSQ A, instead of going to one of the agents in CSQ A they are being forwarded/transferred to ext 1234...

Moosesys, Is CT-ADE an absolute requirement? Asterisk would do what you want simply and setup is quick and easy.

TechCUTelecom As long as you have changed updated the PBX there is nothing else you need to do. SCCS gets time from the PBX so you do not need to apply the OS patch.