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I have an IP500V1 R7.0 Prefered Edition I want to upgrade it to R8.1. The voicemail Pro is running on a windows server. 1) Do I need any additional hardware? The VM pro will still running on the existing windows server or I will need an application server? 2) What licenses shall I need...

I have an IP Office V5.0 with 2420 digital phones. I program the Group Listen feature on a key in order to activate the feature from the device. The problem is that when the device is rebooted the Group Listen goes to off. I there any way to program the phone to have the Group Listen always on...

I found the firmware files and I make the upgrade.The new version files are: Pvoipex v0201.bin and pipext v202.bin The old files were v01xx. Thanks for your interest.

No, in Cyprus (Europe)

I want to upgrade the version of IP-EXT card TDA0470 to support the NT265 IP phones. Can anybody provide me with the firmware and procedure for the upgrade?

I connect a definity G3csi V9.5 with a Cisco CM with DS1 using qsig protocol. I need help on the call routing. Definity extensions are 3-digit long 1xx, 2xx, 3xx, 4xx and Cisco CM extensions are also 3-digit long 5xx, 6xx. Can anyone help me how to program dialplan, aar, udp etc to route calls...

I have a faulty processor on a Csi release 10. I will replace the faulty processor with one which has release 9.5. Can I put the existing flash to the new processor directly or shall I must program the flash that comes with the new processor(R9.5) from the beginning?

I installed a Phone Manager PRO (Release: 4_0_18)on a PC running vista but it cannot make calls through Outlook. I installed the tapi but outlook cannot find it. The system is IP 500 (Release: 4_0_7). Is anyone knows why?

I have configured a SIP line in IPO500 using the Draytel (UK) provider. I can make 3-4 outgoing calls and then the sip line is dropped with the following error message on System Status: "No response to IP trunk call request IP Trunk Line Number:9 Remote end IP address: 217.14.132.183" After...

Thank you technicaluser4. I assumed that it was something wrong with the ISDN configuration. I will follow your recommendations.

I have an IPO500 V4 with 12 5610 IP Phones. Users dial out without the prefix "9". I use the default short code (Code: ?, Tel Number: ., Feature: Dial, Line Group id: 0). The problem is that when a user try to call a number from the "Missed" and "Incoming Answered" Call Log the system put the...

The problem exists for 3-4 months. What I have to say to the provider to solve the problem? About the clocking?

I have 2 ip406v2 systems which are disconnecting the phones at least twice a day. The systems must be rebooting during that time because when the users press the redial button the display shows "no stored number". The systems are running the version R3.2.55. The second system have a Phone8 and...

I think that if the Ring Mode of the Group is set to "Group" you cannot forward an extension that belongs to that Group. Forward is working in "Hunt", "Rotary", "Idle" modes.

I installed only one MVP. IPO see the MVP as a non-Avaya ip endpoint. The MVP is on the same network with the IPO. IPO IP address is 10.0.0.29 and MVP IP address is 10.0.0.13. Do I need an IP route?

The fast start is turned on. If it is turned off neither incoming or outgoing are working. I play with the direct media path does not change anything.

I connect an MVP130 FXS to a SOE IP Office with Release 3.1. I have also installed a license for a 3rd party ip devices in IPO. The system saw the MVP130 as an IP station. The problem is that when I make outgoing calls (internal or external)from the MVP the call is connected but there is no...

The MVP130-FXS does not have an FXO port and I cannot connect it with an IP-Trunk. I will buy the license. Thank you guys for your help.

No I don't have such license. Do I need it?

Does anyone try to connect a Multivoip Gateway MVP130-AV FXS in an IP Office? I connect a Multivoip in an IP Office with VCM and automatically recognize it as an H.323 device and creates an IP extension. Then I connect an analog phone in the fxs port of Multivoip and I manage to dial the...