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  1. caplink811

    Avaya MG 1000 Dect

    Make sure, that the DT21 is fully configured, services tlp (telephonie) as well as data or gen(eral), with the appropriate values in the dialgroup fields, and the accessright fields per service. bye JrB
  2. caplink811

    WRONG LOGIN DURATION DISPLAYED ON AGENTS 4621 IP PHONE

    Hi, imho, there is a syst-customer option, like "clear vu-shift data".Maybe a value "on-login" is the better choice... bye JrB
  3. caplink811

    Remote Agent logout - Digit collection problem

    Hi, are you sure, that it was the right FAC? It seems, that you used the FAC for add/remove skills instead. bye JrB
  4. caplink811

    CMS Real-time Report - Refresh Rate

    Hi, you should read capabilities.pdf (e.g. http://support.avaya.com/japple/css/japple?temp.documentID=305527&temp.productID=107584&temp.releaseID=129119&temp.bucketID=159899&PAGE=Document , which is about R13) bye JrB

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