WRONG LOGIN DURATION DISPLAYED ON AGENTS 4621 IP PHONE

[sleekelly]

hELLO ALL,
I have a G650-s8720 system. and a situation whereby an agent logs into his IP Phone and the log in duration displayed is say 5hrs:30 mins for example. I would have thot that he probably didn't log off the previous day but this is in a call center with a free seating arrangement meaning that someone else logged in on that phone prior to him resuming the next day.
What does anyone think is responsible for this anomaly. Thanks

 

[Definity]

Where are you seeing this? Are you using Vu-stats to see the login time? If yes, can can you paste the vu-stat screen here.

Success is the ability to go from one failure to another failure with no loss of enthusiasm & energy - Winston Churchill

 

[sleekelly]

Hello,
Yes i'm using Vu-stats to see the login time. This is the Vu-stats screen.

change vustats-display-format 3 Page 1 of 1
VUSTATS DISPLAY FORMAT

Format Number: 3 Object Type: agent
Next Format Number: 2 Update Interval: 30 On Change? n
Data Field Character: $
Number of Intervals: 24

Format Description: Log In Time $$$$$$$$$$ $$$$$$$$$$$$$$$$$

Data Type Format Period Threshold RC Ref
1: total-staffed-time h:mm:ss interval
2: agent-name
3:
4:
5:
6:
7:
8:
9:
10:


Thanks

 

[definityandcmuk]

what does BCMS or CMS say?

what if you go to the phone log the agent out and then log back in, does it reset?

 

[sleekelly]

BCMS would give me the right login duration if queried using the period of time he has been working(say list bcms agent 34008 time 14:00 17:00)
And even if i log the agent out and log him back in, it doesn't reset.

 

[caplink811]

Hi,

imho, there is a syst-customer option, like "clear vu-shift data".Maybe a value "on-login" is the better choice...

bye
JrB

 

[sleekelly]

Hi,
The system-parameter features option "clear VUStats Shift data" is already set to "on login".
So would there be any reason why the system maybe would not clear the data for a particular agent hence making it to add up the next time he logs on?