On the norstars, there is no way of restricting a phone from receiving call without eliminating its ability to function. About the only thing you could do is change the extension number and only let those people know it that need to call it. I am assumming that the problem is with workers...
Nortel has cut corners recently on their quality control and the equipment itself. There's a lot of bad out of box equipment out there. Also, a lot of trunk cards failing due to ring voltage that is well within the tolerances.
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