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Esxi 6.7 is not supported with R12 Check the release notes

Hi, The older AACC versions supported the bayeux protocol for rest API integration on the 9091 port. But in ACCS, that port is closed. Do you have any idea, how can we use the bayeux protocol for the rest api? Do i need anything to configure on the ACCS server, etc? I did not find anything...

VinylDave , yes, disabled

yes, i have more than 150 installed systems, but i have never met this kind of issue before... 11.1.3.1, but the issue was the same on 11.1.2.4 im thinking about to re-install the secondary server, because it seems to me an RTP/VCM resource issue of the server. The server not able to open the...

yes, correct. there are no expansions in the system... thanks

HI IPOTS, thank you, but the issue is with the calls between extensions, not with the public network... There is no need to configure any short codes for extension to extension calls. but On the other hand, i reserved the SIP trunk licenses on the secondary server..

Hi Guys, the customer has two IPO servers (primary and secondary), when the primery goes down, all of the h.323 extensions are register to the secondary (that's normal). But when an extension tries to call an other one , the call is ringing, but when the called picks up the call, the phone shows...

no, backup IPO will operate for 30 days without any additional licenses in an SCN environment

you need a middleware (eg TigerTMS) for the integration

Yes, you can use AMS 10.1 with accs

try to set up the ACCS server's IP address in the AMS as a trusted node (SIP nodes and routes /trusted nodes)

try to enable "twin when logged out" for the user

CTI link uses the IPO system password for communication between the ACCS server and IPO. Double check it (ACCS Server Configuration / network settings, IPO security settings / system password), and also check port 50797 is open between the ACCS and the IPO server (firewall)

Hi, is that possible to upload customer contacts (eg name, phone number, email etc) to the CCMM customer database from external source? --> the customer details fields on the AAD: I can read the caché Multimedia name space, but i have no rights for sql inserts (i tested with the sysadmin, and...

Hu guys, could somebody share with me a SES image for download? 5.2.1 or 4.05 Thank you

Thank you guys. So the only solution is to add a secondary server with a new sip line connected to a master B/S and many slaves. This is a large factory with many bulidings relatively far away from each other, the roaming between the two systems in not a key point of the customer. one more...

Hi Guys, we have a customer who wants to use more than 750 dect extension. Now they have an R11.1 IPO SE with about 80 IP base stations and a digital gateway as the master B/S. from the documentation: DECT R4 The IP Office system can support DECT handsets through the attachment of a DECT R4...

try to use chrome IE tab. Working fine with CCMA

Hi thank you again :) i configured the recording rule as you described, but still no luck.. .:( this is the recurding rule: 7364780 is the VDN number, and 7361190 is the station where the agent logged in this is the user's profile, with the assigned extension: and i assigned the extension...

Thank you. The customer wants to record only the call, if that is "approved" by the caller in the IVR (eg press 1 to record the call, etc), due to GDPR regulations. And on the other hand, don't want to record the agent's private and internal outgoing and incoming calls. Now this scanario is...